Tek Experts | APEA - Asia Pacific Enterprise Awards Asia Pacific Enterprise Awards
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CORPORATE EXCELLENCE CATEGORY

Tek Experts

Information about the Company
Tek Experts is the leading provider of global tech support serving the biggest names in technology. It is redefining tech support and the strategic role it can play.

The company’s deep technology expertise goes beyond reactive break-fix to create an engine to drive top-line revenue growth, superior economics, and the agile operation clients need to move with the market.

Tek Experts is guided by four principles comprising a specialised focus and deep expertise in technology and tech support, agility and client responsiveness, a caring culture that it transfers to its customers and long-term thinking for clients.

Around the world, the largest and most respected brands in technology look to Tek Experts to support their valued customers. The company has offices in Bulgaria, China, Costa Rica, Nigeria, Rwanda, the United States and Vietnam. Its values of Customer First, Knowledge Matters, Going the Extra Mile and Stronger Together combined with its principles have created a culture that thrives on progression.

Company Culture & Company Activities
Tek Experts is always putting its people at the centre of the company’s activities. It organises a varied range of activities to drive employee engagement, wellbeing and satisfaction at work.

The company’s team building and engagement activities include a summer outing trip; company birthday anniversary celebration; year-end party; Remote Working Excellence Program; remote working station photo contest; face-mask photo contest; Customer Service week (present giftsets and thank you letters to employees); book exchange programme; International and Vietnam Women Day celebration; Tek Experts Men Day celebration (August 3rd); Mid-Autumn Festival celebration; football league; and Annual Employee Opinion Survey.

On the other hand, Tek Experts fulfils its corporate social responsibility (CSR) through activities such as the UPRACE - Run for charity: team runner participation; donation calendar to make notebooks for blind children; and charity trips to visit war-invalid and nursing centres.

Achievements & Impact
Tek Experts’ ambitious growth plans have seen the company open its seventh office this year in Rwanda, expanding its footprint in the region. This new location is in line with its strategy of finding office locations where there is an untapped talent pool and working in partnership with national government offices to build long-lasting careers for people.

With over 5,000 employees and plans to triple the company’s headcount in the next four years, Tek Experts has robust plans in place to attract, retain and develop its people. This includes the development of a new Employee Value Proposition which the company will be launching in October 2021 following an extensive consultation period with employees where it has been able to work with them in identifying what makes working at Tek Experts unique and rewarding. New recruitment systems to better serve job applicants as well as its line managers with remote videos/ interviews being conducted so that the company remains COVID-19 safe. Its onboarding and employee training has also been structured so that the company can reflect on the changes COVID-19 has made to the business as well as ensure that all its people have robust career pathways and the support they need to achieve and progress with Tek Experts and in life.

The company has also developed a structured Objectives and Key Results (OKR) strategy with over 20 leadership backed projects underway so that it can realise both its short and long-term objectives.

Future Direction
Tek Experts’ roadmap outlines significant growth in its existing markets while looking for opportunities globally and remaining agile to new growth markets.

With a clear focus on technical support for businesses, Tek Experts is unlocking revenue growth for its clients. In 2021, the company has expanded its new business team to support its growth. The company also took local initiatives by improving its new incentives programme, which is designed to improve productivity, and utilising technological tools (MONET) to track productivity to continue improving its efficiency. The company also encourages wellness among all its employees to balance their workload.

CORPORATE EXCELLENCE CATEGORY

Tek Experts

Information about the Company
Tek Experts is the leading provider of global tech support serving the biggest names in technology. It is redefining tech support and the strategic role it can play.

The company’s deep technology expertise goes beyond reactive break-fix to create an engine to drive top-line revenue growth, superior economics, and the agile operation clients need to move with the market.

Tek Experts is guided by four principles comprising a specialised focus and deep expertise in technology and tech support, agility and client responsiveness, a caring culture that it transfers to its customers and long-term thinking for clients.

Around the world, the largest and most respected brands in technology look to Tek Experts to support their valued customers. The company has offices in Bulgaria, China, Costa Rica, Nigeria, Rwanda, the United States and Vietnam. Its values of Customer First, Knowledge Matters, Going the Extra Mile and Stronger Together combined with its principles have created a culture that thrives on progression.

Company Culture & Company Activities
Tek Experts is always putting its people at the centre of the company’s activities. It organises a varied range of activities to drive employee engagement, wellbeing and satisfaction at work.

The company’s team building and engagement activities include a summer outing trip; company birthday anniversary celebration; year-end party; Remote Working Excellence Program; remote working station photo contest; face-mask photo contest; Customer Service week (present giftsets and thank you letters to employees); book exchange programme; International and Vietnam Women Day celebration; Tek Experts Men Day celebration (August 3rd); Mid-Autumn Festival celebration; football league; and Annual Employee Opinion Survey.

On the other hand, Tek Experts fulfils its corporate social responsibility (CSR) through activities such as the UPRACE - Run for charity: team runner participation; donation calendar to make notebooks for blind children; and charity trips to visit war-invalid and nursing centres.

Achievements & Impact
Tek Experts’ ambitious growth plans have seen the company open its seventh office this year in Rwanda, expanding its footprint in the region. This new location is in line with its strategy of finding office locations where there is an untapped talent pool and working in partnership with national government offices to build long-lasting careers for people.

With over 5,000 employees and plans to triple the company’s headcount in the next four years, Tek Experts has robust plans in place to attract, retain and develop its people. This includes the development of a new Employee Value Proposition which the company will be launching in October 2021 following an extensive consultation period with employees where it has been able to work with them in identifying what makes working at Tek Experts unique and rewarding. New recruitment systems to better serve job applicants as well as its line managers with remote videos/ interviews being conducted so that the company remains COVID-19 safe. Its onboarding and employee training has also been structured so that the company can reflect on the changes COVID-19 has made to the business as well as ensure that all its people have robust career pathways and the support they need to achieve and progress with Tek Experts and in life.

The company has also developed a structured Objectives and Key Results (OKR) strategy with over 20 leadership backed projects underway so that it can realise both its short and long-term objectives.

Future Direction
Tek Experts’ roadmap outlines significant growth in its existing markets while looking for opportunities globally and remaining agile to new growth markets.

With a clear focus on technical support for businesses, Tek Experts is unlocking revenue growth for its clients. In 2021, the company has expanded its new business team to support its growth. The company also took local initiatives by improving its new incentives programme, which is designed to improve productivity, and utilising technological tools (MONET) to track productivity to continue improving its efficiency. The company also encourages wellness among all its employees to balance their workload.