Information about the Company
Military Commercial Joint Stock Bank (MBBank) implements the activities of a commercial bank in accordance with provisions of Laws and the State Bank of Vietnam, with financial services activities (cash management service, consultancy of banking, finance, etc.; consultancy of corporate finance; fiduciary, trustee, agent in the field related to banking activities, insurance trade, asset management, trade of valuable papers, investment in Government bonds future; other activities approved by the State Bank). The bank also engages in the wholesale of metals and metal ores (business, trade, sales and purchase of gold bars), activities of insurance agents and brokers, and other currency intermediation.
MBBank’s vision is to be the most convenient bank, and its mission is to provide products and services in the interests of customers and contribute to the development of the country. The bank has 6 core values: Unity - Discipline - Dedication - Efficiency - Reliability - Performance driven.
Company Culture & Company Activities
MBBank has its own daily radio channel that updates employees on news at the bank as well as news around the world. Moreover, the bank implements a 15-minute exercise session for employees every day which is addressed as ‘happy time”. MBBank also allocates 1.5 working hours per week for employees to communicate with their children.
Besides, the bank organises motivational programmes which award employees who have shown excellent performance and contributions to the bank with trophies and rewards. The bank also has a special programme in which employees have lunches with the Chief Executive Officer (CEO).
In addition, MBBank gives back to the community through corporate social responsibility (CSR) activities. For instance, the bank donated more than VND 100 billion to aid the country in the prevention and control of COVID-19 (including VND 60 billion to the National COVID-19 Vaccine Fund and VND 19.5 billion to the Ministry of Health). MBBank also collaborated with 108 Central Hospital and Central Institute of Hematology and Blood Transfusion to organise blood donation day "Red Heart" where 900 employees registered and the donation received nearly 800 blood units. Furthermore, the bank cooperated with the Red Cross Society, Vietnam Post and Deputy Prime Minister Vu Duc Dam to develop the I-nhandao platform (inhandao.vn) to connect directly with benefactors undergoing difficult circumstances
Innovation
Modernisation
Sustainability
Achievements & Impact
The bank currently has 300 networks comprising 1 headquarter, 296 domestic transaction locations, 1 representative office in Russia, 3 overseas transaction locations (Laos and Cambodia) and a total of 9,418 employees.
In 2020, MBBank’s reached VND 50,099 billion of equity, VND 494,982 billion of total consolidated assets, and VND 27,362 billion of revenue. In 2021, MBBank was ranked as the Number 1 digital bank and among the Top 3 Vietnam retail banking and Top 5 Commercial Banks with the highest quality and efficiency.
Future Direction
Looking beyond, MBBank plans to focus on effective, timely and complete implementation of its 2017-2021 strategy and 2022-2026 strategy establishment. These strategies focus on 5 transformation initiatives with 22 key projects targeting to be the leading digitalised enterprises including Smart Sales and Customer Insights. MBBank established several business projects including Customer Insight, Smart Channel, Smart Marketing, Digital Lending, Customer onboarding in order to reach 10 million customers in 2021, converting 90% of traditional transactions into digital. Therefore, its future plan will be to expand Smart Bank locations to attract customers and increase their benefits; diversify automated digital products, finetune online onboarding sessions individual and business customers, optimise customer service timing at the counter and increase customer satisfaction across other channels to 85%.
Aside from this, the bank also has plans for Smart Operation Implementing Business Process Re-engineering (BPR) and Robotic Process Automation (RPA) projects. MBBank will dramatically speed up customer transaction and internal processing time as well as optimise its resources. Turnaround time (TAT) commitments will enable proper competition and motivate MBBank to be listed in the Top 3 Commercial banks, Financial Administration and Smart Data, Smart Risk Management, and Flexible IT Infrastructure.
CORPORATE EXCELLENCE CATEGORY
MBBank
Information about the Company
Military Commercial Joint Stock Bank (MBBank) implements the activities of a commercial bank in accordance with provisions of Laws and the State Bank of Vietnam, with financial services activities (cash management service, consultancy of banking, finance, etc.; consultancy of corporate finance; fiduciary, trustee, agent in the field related to banking activities, insurance trade, asset management, trade of valuable papers, investment in Government bonds future; other activities approved by the State Bank). The bank also engages in the wholesale of metals and metal ores (business, trade, sales and purchase of gold bars), activities of insurance agents and brokers, and other currency intermediation.
MBBank’s vision is to be the most convenient bank, and its mission is to provide products and services in the interests of customers and contribute to the development of the country. The bank has 6 core values: Unity - Discipline - Dedication - Efficiency - Reliability - Performance driven.
Company Culture & Company Activities
MBBank has its own daily radio channel that updates employees on news at the bank as well as news around the world. Moreover, the bank implements a 15-minute exercise session for employees every day which is addressed as ‘happy time”. MBBank also allocates 1.5 working hours per week for employees to communicate with their children.
Besides, the bank organises motivational programmes which award employees who have shown excellent performance and contributions to the bank with trophies and rewards. The bank also has a special programme in which employees have lunches with the Chief Executive Officer (CEO).
In addition, MBBank gives back to the community through corporate social responsibility (CSR) activities. For instance, the bank donated more than VND 100 billion to aid the country in the prevention and control of COVID-19 (including VND 60 billion to the National COVID-19 Vaccine Fund and VND 19.5 billion to the Ministry of Health). MBBank also collaborated with 108 Central Hospital and Central Institute of Hematology and Blood Transfusion to organise blood donation day "Red Heart" where 900 employees registered and the donation received nearly 800 blood units. Furthermore, the bank cooperated with the Red Cross Society, Vietnam Post and Deputy Prime Minister Vu Duc Dam to develop the I-nhandao platform (inhandao.vn) to connect directly with benefactors undergoing difficult circumstances
Innovation
Modernisation
Sustainability
Achievements & Impact
The bank currently has 300 networks comprising 1 headquarter, 296 domestic transaction locations, 1 representative office in Russia, 3 overseas transaction locations (Laos and Cambodia) and a total of 9,418 employees.
In 2020, MBBank’s reached VND 50,099 billion of equity, VND 494,982 billion of total consolidated assets, and VND 27,362 billion of revenue. In 2021, MBBank was ranked as the Number 1 digital bank and among the Top 3 Vietnam retail banking and Top 5 Commercial Banks with the highest quality and efficiency.
Future Direction
Looking beyond, MBBank plans to focus on effective, timely and complete implementation of its 2017-2021 strategy and 2022-2026 strategy establishment. These strategies focus on 5 transformation initiatives with 22 key projects targeting to be the leading digitalised enterprises including Smart Sales and Customer Insights. MBBank established several business projects including Customer Insight, Smart Channel, Smart Marketing, Digital Lending, Customer onboarding in order to reach 10 million customers in 2021, converting 90% of traditional transactions into digital. Therefore, its future plan will be to expand Smart Bank locations to attract customers and increase their benefits; diversify automated digital products, finetune online onboarding sessions individual and business customers, optimise customer service timing at the counter and increase customer satisfaction across other channels to 85%.
Aside from this, the bank also has plans for Smart Operation Implementing Business Process Re-engineering (BPR) and Robotic Process Automation (RPA) projects. MBBank will dramatically speed up customer transaction and internal processing time as well as optimise its resources. Turnaround time (TAT) commitments will enable proper competition and motivate MBBank to be listed in the Top 3 Commercial banks, Financial Administration and Smart Data, Smart Risk Management, and Flexible IT Infrastructure.