Southern Airports Services Joint Stock Company | APEA - Asia Pacific Enterprise Awards

CORPORATE EXCELLENCE

Southern Airports Services Joint Stock Company

Since its establishment in 1993, Southern Airport Services JSC (SASCO) has always be seen as the pioneer among the service providers at Tan Son Nhat International airport as well as an example of typical Vietnamese enterprise that has been developed through all phases of the country’s economic evolution. With constant effort in doing business, SASCO has successfully implemented its mission of building and developing international standard services at Tan Son Nhat Airport. As the latter is now gradually reaching levels of an international airport in the region, the contribution of SASCO to the changing face of Airport service is remarkable.

In corresponding to the constant rise of passenger traffic every year, SASCO understands the need of passengers of various travelling purposes and always makes effort to meet their demand by providing the most suitable services, not only the necessity products and services but also those that bring all-round experience with relaxation, satisfaction and high-standard value.

The core value that SASCO has been pursuing since the beginning of our business until present is sustainable development. This value constitutes the principle and belief leading our actions and determination to the correct objectives and the long-term path towards development. SASCO guarantees transparency, honesty and commitment in quality and service in order to create business credibility, increase brand value, and bring benefit to the community in harmony with the benefits of shareholders and employees.

Business culture and sustainable development policy
Sustainable development, harmonizing the growth of the organization with the development of human and society, is the core value of SASCO’s business culture. That is our key principle, helping us to identify definite goals and decide on our long-term plans.

To customers, SASCO guarantees quality, responsibility, and credibility in every service they provide. The Company also commit to transparency and fair competition, striving for diversification and betterment of quality of their products and services, all for the customers’ best interests. To business partners, the Company readily shoulders their responsibility, offering support and cooperation for mutual development.

To employees, their income is assured to adequately reflect their skills. SASCO makes sure that they are happy, and thus the customers would also be happy for the Company believe that the ‘journey of happiness’ must first begin from within ourselves, the staff on position, before spreading to the customers. SASCO’s human resource scheme aims at developing the employees with all their intrinsic resources, encouraging them to make the best use of their potentials, their specialties, and thereby better reflecting their inner values. For 25 years, SASCO have made it our mission to bring joy, happiness, and pleasant experiences to many customers at the airport. SASCO always promotes the “journey of happiness” with the smiles and dedication of staff-members. Indeed, SASCO-ers always embark on their “journey of happiness” all the while make it their responsibility that each and every customer at the airport would also enjoy their very own “journey of happiness.”

SASCO is fully aware of its responsibility to the community and its social projects have created positive effects. Many altruistic programs, such as scholarship for the gifted, donation of computers to many secondary schools in Central Vietnam, cooperating with local airports to visit and provide supports for disadvantaged households and children living in poverty, demonstrate the continual effort to make our society a better place.

Together with other top businesses in Vietnam, SASCO is aiming at sustainable development on a national scale, gender equality, and making Vietnam’s brands rise to the global scale.

Development with a view to quality, creativity, and differentiation
For 25 years of operation (1993–2018), especially after its equitization, SASCO has made numerous outstanding accomplishments. Under the executive order of the board of directors, chiefly the CEO, to employ creativity and product differentiation, the company has broken many of its records on growth rate and revenues, assuredly proving itself the top airport service in the country.

The 2018 revenue estimates at VND 2,626.92 billion (approximately $113 million), 5.1% higher than expected for 2018, posing a 10.6 % increase compared to 2017’s. The figure for profit is VND 408.8 billion (approximately $17.5 million), 22.3 % than expected for 2018, meaning a 16.9 % increase from 2017’s. Tax expenses totals VND 92.43 billion, 17% more than the plan for 2018. Tan Son Nhat Airport continues to welcome many positive changes, from increased investments, general restructuring of SASCO, to development of the airport service with a view to quality and top-notch customer service aiming to make each and every spent a minute of satisfaction and utmost comfort. In the meantime, expansion progress also shows positive signs. However, what SASCO is most proud of is its contributions to the betterment of socioeconomical scenes in areas where it is present.

Thanks to many of its financial achievements, as well as its significant contributions to the community, SASCO has been awarded with many prizes and certifications. To name a few To name a few: Top 10 Retailers (2017–2018); Top 500 Most Profitable Companies in Vietnam (2017–2018); Top 500 Biggest Businesses in Vietnam (Top VNR 500) for 11 consecutive years; Top 10 Sustainable Service Companies by Vietnam Business Council for Sustainable Development (under Vietnam Government); Vietnam Value (the National Branding Program organized by Ministry of Industry and Commerce to promote the country’s image and brand through well-branded products).

SASCO prides itself on the happy workforce
All that SASCO has achieved so far resulted from the effort of the devoted, skilled, and work-loving staffmembers. This organization has become the second home for SASCO-ers, who take pride in the success of their company.

Thanks to sustainable development in human resource scheme, SASCO has received many notable accomplishments for the past 25 years. The business culture of more than 1,100 inspired employees is continually solidified and invigorated, especially with the recent 25 years anniversary. Other competitive and creativity-provoking activities are also organized: The Face of The Brand, Sales Star, Best Manager, SASCO Family Fest, overseas vacations, SASCO & Music, and joint activities hosted by Airports Corporation of Vietnam, etc. Such occasions give employees the chance to relax, recharge, and be ready for the coming workdays. In 2018, SASCO was nominated one of the Best Workplaces in Asia.

Looking forward
It has been noted that in the foreseeable future, aviation industry on the global scale, as well as regional, and especially in Vietnam, will still grow, meeting the everincreasing need to travel of passengers. The number of Vietnamese wishing to travel abroad and the number of foreigners wanting to visit Vietnam is also expected to rise through the years. That being said, SASCO is taking this opportunity to push forward with increased production and differentiation, maintaining its status as the leading business in the field of airport service all the while expanding further to non-aviation market in a steady pace with all of its resources.

SASCO also plans to continue finalizing the management and administration process, establishing more effective and open procedures and instructions. The Company will also focus more on improving our human resources with emphasis on respect, solidarity, creativity, utilization of the intrinsic potentials, and business culture.

With that in mind, SASCO believes it will put forward more valuable and influential impacts to the society and the economy of Vietnam, while still maintain and cultivate our core values, aim for a higher status and further sustainable development.

CORPORATE EXCELLENCE

Southern Airports Services Joint Stock Company

Since its establishment in 1993, Southern Airport Services JSC (SASCO) has always be seen as the pioneer among the service providers at Tan Son Nhat International airport as well as an example of typical Vietnamese enterprise that has been developed through all phases of the country’s economic evolution. With constant effort in doing business, SASCO has successfully implemented its mission of building and developing international standard services at Tan Son Nhat Airport. As the latter is now gradually reaching levels of an international airport in the region, the contribution of SASCO to the changing face of Airport service is remarkable.

In corresponding to the constant rise of passenger traffic every year, SASCO understands the need of passengers of various travelling purposes and always makes effort to meet their demand by providing the most suitable services, not only the necessity products and services but also those that bring all-round experience with relaxation, satisfaction and high-standard value.

The core value that SASCO has been pursuing since the beginning of our business until present is sustainable development. This value constitutes the principle and belief leading our actions and determination to the correct objectives and the long-term path towards development. SASCO guarantees transparency, honesty and commitment in quality and service in order to create business credibility, increase brand value, and bring benefit to the community in harmony with the benefits of shareholders and employees.

Business culture and sustainable development policy
Sustainable development, harmonizing the growth of the organization with the development of human and society, is the core value of SASCO’s business culture. That is our key principle, helping us to identify definite goals and decide on our long-term plans.

To customers, SASCO guarantees quality, responsibility, and credibility in every service they provide. The Company also commit to transparency and fair competition, striving for diversification and betterment of quality of their products and services, all for the customers’ best interests. To business partners, the Company readily shoulders their responsibility, offering support and cooperation for mutual development.

To employees, their income is assured to adequately reflect their skills. SASCO makes sure that they are happy, and thus the customers would also be happy for the Company believe that the ‘journey of happiness’ must first begin from within ourselves, the staff on position, before spreading to the customers. SASCO’s human resource scheme aims at developing the employees with all their intrinsic resources, encouraging them to make the best use of their potentials, their specialties, and thereby better reflecting their inner values. For 25 years, SASCO have made it our mission to bring joy, happiness, and pleasant experiences to many customers at the airport. SASCO always promotes the “journey of happiness” with the smiles and dedication of staff-members. Indeed, SASCO-ers always embark on their “journey of happiness” all the while make it their responsibility that each and every customer at the airport would also enjoy their very own “journey of happiness.”

SASCO is fully aware of its responsibility to the community and its social projects have created positive effects. Many altruistic programs, such as scholarship for the gifted, donation of computers to many secondary schools in Central Vietnam, cooperating with local airports to visit and provide supports for disadvantaged households and children living in poverty, demonstrate the continual effort to make our society a better place.

Together with other top businesses in Vietnam, SASCO is aiming at sustainable development on a national scale, gender equality, and making Vietnam’s brands rise to the global scale.

Development with a view to quality, creativity, and differentiation
For 25 years of operation (1993–2018), especially after its equitization, SASCO has made numerous outstanding accomplishments. Under the executive order of the board of directors, chiefly the CEO, to employ creativity and product differentiation, the company has broken many of its records on growth rate and revenues, assuredly proving itself the top airport service in the country.

The 2018 revenue estimates at VND 2,626.92 billion (approximately $113 million), 5.1% higher than expected for 2018, posing a 10.6 % increase compared to 2017’s. The figure for profit is VND 408.8 billion (approximately $17.5 million), 22.3 % than expected for 2018, meaning a 16.9 % increase from 2017’s. Tax expenses totals VND 92.43 billion, 17% more than the plan for 2018. Tan Son Nhat Airport continues to welcome many positive changes, from increased investments, general restructuring of SASCO, to development of the airport service with a view to quality and top-notch customer service aiming to make each and every spent a minute of satisfaction and utmost comfort. In the meantime, expansion progress also shows positive signs. However, what SASCO is most proud of is its contributions to the betterment of socioeconomical scenes in areas where it is present.

Thanks to many of its financial achievements, as well as its significant contributions to the community, SASCO has been awarded with many prizes and certifications. To name a few To name a few: Top 10 Retailers (2017–2018); Top 500 Most Profitable Companies in Vietnam (2017–2018); Top 500 Biggest Businesses in Vietnam (Top VNR 500) for 11 consecutive years; Top 10 Sustainable Service Companies by Vietnam Business Council for Sustainable Development (under Vietnam Government); Vietnam Value (the National Branding Program organized by Ministry of Industry and Commerce to promote the country’s image and brand through well-branded products).

SASCO prides itself on the happy workforce
All that SASCO has achieved so far resulted from the effort of the devoted, skilled, and work-loving staffmembers. This organization has become the second home for SASCO-ers, who take pride in the success of their company.

Thanks to sustainable development in human resource scheme, SASCO has received many notable accomplishments for the past 25 years. The business culture of more than 1,100 inspired employees is continually solidified and invigorated, especially with the recent 25 years anniversary. Other competitive and creativity-provoking activities are also organized: The Face of The Brand, Sales Star, Best Manager, SASCO Family Fest, overseas vacations, SASCO & Music, and joint activities hosted by Airports Corporation of Vietnam, etc. Such occasions give employees the chance to relax, recharge, and be ready for the coming workdays. In 2018, SASCO was nominated one of the Best Workplaces in Asia.

Looking forward
It has been noted that in the foreseeable future, aviation industry on the global scale, as well as regional, and especially in Vietnam, will still grow, meeting the everincreasing need to travel of passengers. The number of Vietnamese wishing to travel abroad and the number of foreigners wanting to visit Vietnam is also expected to rise through the years. That being said, SASCO is taking this opportunity to push forward with increased production and differentiation, maintaining its status as the leading business in the field of airport service all the while expanding further to non-aviation market in a steady pace with all of its resources.

SASCO also plans to continue finalizing the management and administration process, establishing more effective and open procedures and instructions. The Company will also focus more on improving our human resources with emphasis on respect, solidarity, creativity, utilization of the intrinsic potentials, and business culture.

With that in mind, SASCO believes it will put forward more valuable and influential impacts to the society and the economy of Vietnam, while still maintain and cultivate our core values, aim for a higher status and further sustainable development.