Phyathai and Paolo Hospital Group | APEA - Asia Pacific Enterprise Awards Asia Pacific Enterprise Awards

CORPORATE EXCELLENCE CATEGORY

Phyathai and Paolo Hospital Group

Information about the Company
Established over 50 years ago, Phyathai And Paolo Hospital Group (Phyathai And Paolo) is a private hospital group incorporating 11 hospitals. Under the supervision of Bangkok Dusit Medical Services Public Company Limited (BDMS), congruent with the vision of “creating the world in which people have the power to control their well-being”, the company will be extending its service areas in Bangkok and nearby provinces. It is a tertiary hospital, well-equipped to render innovative and multidisciplinary specialized health care services.

The company integrates renowned modern medical equipment and advanced technology in diversified treatment centers, providing 24-hour service with a professionally skilled medical workforce and a team of specialists in all fields of expertise. Phyathai And Paolo has over 3,000 physicians and consultants and 10,000 full-time and part-time employees. The hospital advocates for a hospitable and friendly environment where the workforce thrives. As part of the hospital’s CSR activities, it encourages employees and volunteers to play a vital role in social development.

Corporate Culture & Company Activities
Phyathai And Paolo nurture an atmosphere and environment that fosters the principle of camaraderie in its work culture of “We Before Me”, which was tested during the past three years. The hospital was coping with the pandemic, a growing number of competitors, ever-changing consumers’ needs, shifts in the business environment, and many more. It responded with optimistic and ingenious organizational changes promptly and in recent years, the hospital has successfully created and implemented more varied innovative initiatives.

What drives the hospital to embrace change wholeheartedly is the well-being of its patients and the compassionate hearts of everyone on the team. It has learned to be open-minded in listening to all employees while being attentive, committed, and determined to provide valuable and professional services to customers.

To build assurance among employees, Phyathai And Paolo organizes the “Newcomer Power of Voice Program” for employees to meet with HR during their 2-month probation period to build solid relationships and compassionately listen to their feedback about their working experience. Every piece of information gathered is useful for better managing employees by sharing this feedback with the supervisors. This assists in tackling difficulties at work, thus enabling employees to work favorably and efficiently. In addition, the hospital has chosen to use the “People Point Sharing Project” to share perspectives and contemplate people’s insights.
Achievements and Impact
The hospital runs the “Healthy Together Model” project by using the “Let’s Get Healthy (LGH)” assessment form that has been researched by the Oregon Health & Science University (OHSU) and BDMS. Taking care of employees physically and mentally includes improving work worth and living welfare. Thus, there is a high employee engagement rate in the organization for which the company received many employer and HR awards.

There is a culture of learning and sharing knowledge in the organization in both clinical and non-clinical sectors; expertise is conveyed between affiliated hospitals and further developed to create futuristic innovations that contribute value to the organization and society. In addition, employees have developed their competencies to improve superb quality of service by adhering to a customer-centric mindset; as a result, Phyathai And Paolo has received many awards and recognitions.

Future Direction
Phyathai And Paolo is a healthcare enterprise that focuses on employees’ professional knowledge to ensure the overall safety of its patients’ physical and mental health. To enhance its leadership as a digital health provider that offers telemedicine services, mobile applications, and health e-commerce; the hospital focuses on continuously cultivating talents by providing state-of-the-art learning channels such as the CILA Academy. Employees can learn online at their convenience; its content includes clinical and self-management courses on how to deal with the fast-paced world courses, on top of providing employees with channels to impart learning knowledge to colleagues in preparation to collaborate and build teamwork (Knowledge Management: KM).

In support of future progression, the hospital has an organizational structure that aligns with the mission and direction such as the Phyathai and Paolo Innovation Lab (PIL) that promotes and drives innovation in both clinical and non-clinical aspects with the support of the CPRIA (Center of Private Research and Innovation Accelerator) team with proficiency in R&D. A Business Intelligent (BI) team was set up to analyze and manage futuristic data that will be beneficial in designing and developing products and services that meet the needs of customers. Moreover, the “BLESS Project” aims to use Information Technology (IT) to increase operation efficiency and work productivity.

The hospital has a leadership pipeline that selects employees with outstanding performance to join the Succession Planning and Talent Grooming Program; it consists of employees who were individually developed and led toward readiness for advancement in higher roles. It was instigated to prepare commendable employees and manage the risk of workforce shortage while holding vital positions in the future.

CORPORATE EXCELLENCE CATEGORY

Phyathai and Paolo Hospital Group

Information about the Company
Established over 50 years ago, Phyathai And Paolo Hospital Group (Phyathai And Paolo) is a private hospital group incorporating 11 hospitals. Under the supervision of Bangkok Dusit Medical Services Public Company Limited (BDMS), congruent with the vision of “creating the world in which people have the power to control their well-being”, the company will be extending its service areas in Bangkok and nearby provinces. It is a tertiary hospital, well-equipped to render innovative and multidisciplinary specialized health care services.

The company integrates renowned modern medical equipment and advanced technology in diversified treatment centers, providing 24-hour service with a professionally skilled medical workforce and a team of specialists in all fields of expertise. Phyathai And Paolo has over 3,000 physicians and consultants and 10,000 full-time and part-time employees. The hospital advocates for a hospitable and friendly environment where the workforce thrives. As part of the hospital’s CSR activities, it encourages employees and volunteers to play a vital role in social development.

Corporate Culture & Company Activities
Phyathai And Paolo nurture an atmosphere and environment that fosters the principle of camaraderie in its work culture of “We Before Me”, which was tested during the past three years. The hospital was coping with the pandemic, a growing number of competitors, ever-changing consumers’ needs, shifts in the business environment, and many more. It responded with optimistic and ingenious organizational changes promptly and in recent years, the hospital has successfully created and implemented more varied innovative initiatives.

What drives the hospital to embrace change wholeheartedly is the well-being of its patients and the compassionate hearts of everyone on the team. It has learned to be open-minded in listening to all employees while being attentive, committed, and determined to provide valuable and professional services to customers.

To build assurance among employees, Phyathai And Paolo organizes the “Newcomer Power of Voice Program” for employees to meet with HR during their 2-month probation period to build solid relationships and compassionately listen to their feedback about their working experience. Every piece of information gathered is useful for better managing employees by sharing this feedback with the supervisors. This assists in tackling difficulties at work, thus enabling employees to work favorably and efficiently. In addition, the hospital has chosen to use the “People Point Sharing Project” to share perspectives and contemplate people’s insights.
Achievements and Impact
The hospital runs the “Healthy Together Model” project by using the “Let’s Get Healthy (LGH)” assessment form that has been researched by the Oregon Health & Science University (OHSU) and BDMS. Taking care of employees physically and mentally includes improving work worth and living welfare. Thus, there is a high employee engagement rate in the organization for which the company received many employer and HR awards.

There is a culture of learning and sharing knowledge in the organization in both clinical and non-clinical sectors; expertise is conveyed between affiliated hospitals and further developed to create futuristic innovations that contribute value to the organization and society. In addition, employees have developed their competencies to improve superb quality of service by adhering to a customer-centric mindset; as a result, Phyathai And Paolo has received many awards and recognitions.

Future Direction
Phyathai And Paolo is a healthcare enterprise that focuses on employees’ professional knowledge to ensure the overall safety of its patients’ physical and mental health. To enhance its leadership as a digital health provider that offers telemedicine services, mobile applications, and health e-commerce; the hospital focuses on continuously cultivating talents by providing state-of-the-art learning channels such as the CILA Academy. Employees can learn online at their convenience; its content includes clinical and self-management courses on how to deal with the fast-paced world courses, on top of providing employees with channels to impart learning knowledge to colleagues in preparation to collaborate and build teamwork (Knowledge Management: KM).

In support of future progression, the hospital has an organizational structure that aligns with the mission and direction such as the Phyathai and Paolo Innovation Lab (PIL) that promotes and drives innovation in both clinical and non-clinical aspects with the support of the CPRIA (Center of Private Research and Innovation Accelerator) team with proficiency in R&D. A Business Intelligent (BI) team was set up to analyze and manage futuristic data that will be beneficial in designing and developing products and services that meet the needs of customers. Moreover, the “BLESS Project” aims to use Information Technology (IT) to increase operation efficiency and work productivity.

The hospital has a leadership pipeline that selects employees with outstanding performance to join the Succession Planning and Talent Grooming Program; it consists of employees who were individually developed and led toward readiness for advancement in higher roles. It was instigated to prepare commendable employees and manage the risk of workforce shortage while holding vital positions in the future.