Introduction
Index Living Mall Public Company Limited (the “Company”) or (“ILM”) is a leading furniture and home furnishing retailer in Thailand, selling products under its own brands and other brands through various retail channels. It also grants rights to foreign franchisees and provides OEM services to foreign clients.

The Company has various key brands of products, e.g. Index Furniture, Winner Furniture, and Younique Customized Furniture 4.0 brands, alongside other house brands in home decorative products, mattress and bedding and home appliances. All products are retailed through the Company’s networks of Index Living Mall, Index Furniture Center and Winner Furniture Center located in Bangkok and all major provinces. Other retailer brands are Trend Design, BoConcept, and MOMENTOUS. The Company aims to create the highest satisfaction and promote harmonious living through designs, functions, quality and reasonable prices. New technology is introduced for production, business process improvement, inventory, transportation and marketing, to keep abreast of changing consumer requirements and behaviours.

Corporate Culture
ILM has pledged to be a good corporate citizen in its sustainable business conduct and to manage the business towards solid growth and to be accepted in society at large on the basis of ethics and good corporate governance.

The Company has a policy to let all employees work together in an environment that is pleasant and respectful for each other and also supports and promotes the opportunity for all employees to advance, to learn at every level of the organisation and to develop their skills to achieve a high level of professionalism in a proper work environment, efficient work processes and the clear delineation of duties, instituting fair and proper remuneration, developing assessment process and increasing the employees’ efficiency. Moreover, the Company is constantly upgrading production technology and design innovations as well as improving management efficiency in all stages of the business operation.

Achievements and impact
Through the determination and wealth management experience of the management team, , and the fact that the Index Furniture and Winner Furniture brands have long captured the hearts of the Thai consumers, ILM has been honoured with many awards from several leading organisations. The Company won Thailand’s Most Admired Brand’ during 2015-2017 under the Furniture and Home Decoration category surveyed and ranked by BrandAge. Moreover, the Company received the Marketeer No.1 Brand Thailand Honorary Award during 2016 – 2018 under the Furniture category. In addition, Index Living Mall came in at number one in Thailand’s Top 10 Retailers Ranking under the Furniture and Home Furnishings category from Retail Asia Magazine in Partnership with Euromonitor International and KPMG at the ‘Retail Asia-Pacific Top 500 Ranking 2017 Awards’. These accolades have clearly underscored the vision of the Company to become the “Top of Heart & Mind” company in the furniture and home decoration business in the Asian region.

One of the major milestone for ILM, is when the Company’s securities began their first day of trading on 26 July 2019 under the stock symbol of “ILM”. The Company is confident that, with its solid business foundation and the strength of “Index Living Mall” brand, along with the products and integrated services as well as a wide coverage of outlets, these factors will eventually boost the confidence among investors and stakeholders.

In addition, the Company dedicates to reducing energy consumption through the projects to install solar panels on rooftops, improve production efficiency and other investment projects, such as the renovation of Index Living Mall stores and IT systems.

Future Direction
The Company plans to expand more Index Living Mall stores every year, from a total of 31 stores of Index Living Mall and six stores of Index Furniture Center at present covering 22 provinces in Thailand. At the same time, investment will be made in small furniture stores (COCO format – Company Owned Company Operated) under the name of “Winner Furniture Centre” that the Company Wholly invests and manages. This move is expected to expand the reach to more consumers. Besides, more outlets for customized furniture “Younique” within the stores of Index Living Mall will be established. The selling point of ‘Younique” is that new technological innovations are used to design and produce the furniture that can be finished approximately in one month. More Franchise of ILM abroad such as in Vietnam are also in the pipeline. This will contribute to the growth of the Company in a solid direction.