SHIN KONG LIFE INSURANCE CO., LTD. | APEA - Asia Pacific Enterprise Awards Asia Pacific Enterprise Awards
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CORPORATE EXCELLENCE CATEGORY

SHIN KONG LIFE INSURANCE CO., LTD.

Information about the Company & Brand
Established in 1963, Shin Kong Life Insurance has been deeply rooted in Taiwan for 61 years. Upholding the spirit of “maintaining the status quo is falling behind; research and development leads to progress,” the company continuously seeks innovation and aligns with international standards. It actively addresses the concerns of both internal and external stakeholders.

Shin Kong Life Insurance adopts the strategic focus of “driving transformation and creating new opportunities.” The company is committed to pursuing stable profitability, enhancing operational synergy, and creating maximum value for all stakeholders. Embodying the spirit of “our light and heart are always with you,” Shin Kong Life Insurance aims to achieve sustainable business operations and realize its vision of corporate sustainability.

Corporate Culture & Company Activities
In terms of corporate governance, Shin Kong Life Insurance has established systems and training for ethical consultation, whistleblower confidentiality, and protection. These efforts aim to foster a culture of integrity. The company employs a diverse workforce and is committed to creating a corporate culture that respects diversity and gender equality.

Resources are allocated to professional training and education in sustainability, underwriting, investment, and digitalization, helping employees play a more active role in the sustainability transformation process. Workplace safety is promoted through the establishment of committees, and regular “employee opinion surveys” are conducted to understand employees’ recognition and opinions of the company, thereby strengthening consensus and planning improvement actions.

Shin Kong Life Insurance upholds its commitment to protection by integrating public welfare actions with its core corporate values. The company actively promotes the “Corporate Volunteer” service program, allowing employees to apply for up to three days of volunteer leave based on their service hours. This initiative fosters internal cohesion among employees.

In 2023, corporate volunteers enthusiastically participated in nationwide hiking events, blood donation drives, remote medical care for the elderly in rural areas, and beach clean-up activities. These efforts contribute to society and enhance the company’s positive social image.

Achievements and Impact
Shin Kong Life Insurance regards talent as a crucial asset for sustainable operations, emphasizing local talent and diversity. In 2023, the company employed over 9,000 full-time staff across more than 300 service locations nationwide. Shin Kong Life Insurance not only offers comprehensive benefits and training resources but also establishes performance evaluation and rotation systems to help employees gain diverse experiences and develop their careers.

The company actively recruits new-generation talent and collaborates with major universities through industry-academia partnerships and internship programs. Additionally, it values the participation of female employees in the workplace, creating a secure and happy work environment, with a retention rate of 95.4% for top-performing talent.

In response to changes in social structure and customer needs, Shin Kong Life Insurance continuously improves product development, underwriting, and claims services. The company develops and offers insurance products that align with the life planning needs of Taiwanese people, leading the industry with innovative products such as pollution insurance, food safety insurance, and overflow insurance.

Shin Kong Life Insurance focuses on promoting friendly financial principles and strives to provide a comprehensive insurance experience across all channels. Embracing digital financial trends, the company fosters a green culture by implementing energy-saving and carbon-reduction actions in both work and life. It promotes various digital and insurance technology applications, optimizes administrative efficiency, and enhances customer experience. The company has received government recognition with 36 patents and over 40 digital awards.

Future Direction
In the face of intense competition in the distribution market, Shin Kong Life Insurance has strategically positioned itself with innovative channel strategies. The company maintains strong interactions with banks and insurance brokerage firms, continuously developing novel marketing strategies to support channel performance. Additionally, Shin Kong Life Insurance operates through diverse sales channels, including telemarketing, airport insurance counters, and OIU international insurance services.

For three consecutive years, Shin Kong Life Insurance has been included in the Dow Jones Sustainability Index (DJSI), achieving the second-best global ranking in the insurance sector and the top ranking in Asia. The company also ranks in the top 2% of the global insurance industry in social performance.

Shin Kong Life Insurance is dedicated to creating sustainable corporate value for the environment, society, and stakeholders. The company adheres to the values of “low carbon, innovation, and mutual benefit,” integrating these principles into its business operations. It aims to be a benchmark enterprise for sustainable operations and a trusted financial partner for the public.

CORPORATE EXCELLENCE CATEGORY

SHIN KONG LIFE INSURANCE CO., LTD.

Information about the Company & Brand
Established in 1963, Shin Kong Life Insurance has been deeply rooted in Taiwan for 61 years. Upholding the spirit of “maintaining the status quo is falling behind; research and development leads to progress,” the company continuously seeks innovation and aligns with international standards. It actively addresses the concerns of both internal and external stakeholders.

Shin Kong Life Insurance adopts the strategic focus of “driving transformation and creating new opportunities.” The company is committed to pursuing stable profitability, enhancing operational synergy, and creating maximum value for all stakeholders. Embodying the spirit of “our light and heart are always with you,” Shin Kong Life Insurance aims to achieve sustainable business operations and realize its vision of corporate sustainability.

Corporate Culture & Company Activities
In terms of corporate governance, Shin Kong Life Insurance has established systems and training for ethical consultation, whistleblower confidentiality, and protection. These efforts aim to foster a culture of integrity. The company employs a diverse workforce and is committed to creating a corporate culture that respects diversity and gender equality.

Resources are allocated to professional training and education in sustainability, underwriting, investment, and digitalization, helping employees play a more active role in the sustainability transformation process. Workplace safety is promoted through the establishment of committees, and regular “employee opinion surveys” are conducted to understand employees’ recognition and opinions of the company, thereby strengthening consensus and planning improvement actions.

Shin Kong Life Insurance upholds its commitment to protection by integrating public welfare actions with its core corporate values. The company actively promotes the “Corporate Volunteer” service program, allowing employees to apply for up to three days of volunteer leave based on their service hours. This initiative fosters internal cohesion among employees.

In 2023, corporate volunteers enthusiastically participated in nationwide hiking events, blood donation drives, remote medical care for the elderly in rural areas, and beach clean-up activities. These efforts contribute to society and enhance the company’s positive social image.
Achievements and Impact
Shin Kong Life Insurance regards talent as a crucial asset for sustainable operations, emphasizing local talent and diversity. In 2023, the company employed over 9,000 full-time staff across more than 300 service locations nationwide. Shin Kong Life Insurance not only offers comprehensive benefits and training resources but also establishes performance evaluation and rotation systems to help employees gain diverse experiences and develop their careers.

The company actively recruits new-generation talent and collaborates with major universities through industry-academia partnerships and internship programs. Additionally, it values the participation of female employees in the workplace, creating a secure and happy work environment, with a retention rate of 95.4% for top-performing talent.

In response to changes in social structure and customer needs, Shin Kong Life Insurance continuously improves product development, underwriting, and claims services. The company develops and offers insurance products that align with the life planning needs of Taiwanese people, leading the industry with innovative products such as pollution insurance, food safety insurance, and overflow insurance.

Shin Kong Life Insurance focuses on promoting friendly financial principles and strives to provide a comprehensive insurance experience across all channels. Embracing digital financial trends, the company fosters a green culture by implementing energy-saving and carbon-reduction actions in both work and life. It promotes various digital and insurance technology applications, optimizes administrative efficiency, and enhances customer experience. The company has received government recognition with 36 patents and over 40 digital awards.

Future Direction
In the face of intense competition in the distribution market, Shin Kong Life Insurance has strategically positioned itself with innovative channel strategies. The company maintains strong interactions with banks and insurance brokerage firms, continuously developing novel marketing strategies to support channel performance. Additionally, Shin Kong Life Insurance operates through diverse sales channels, including telemarketing, airport insurance counters, and OIU international insurance services.

For three consecutive years, Shin Kong Life Insurance has been included in the Dow Jones Sustainability Index (DJSI), achieving the second-best global ranking in the insurance sector and the top ranking in Asia. The company also ranks in the top 2% of the global insurance industry in social performance.

Shin Kong Life Insurance is dedicated to creating sustainable corporate value for the environment, society, and stakeholders. The company adheres to the values of “low carbon, innovation, and mutual benefit,” integrating these principles into its business operations. It aims to be a benchmark enterprise for sustainable operations and a trusted financial partner for the public.