PACIFIC SOGO DEPARTMENT STORES CO., LTD. | APEA - Asia Pacific Enterprise Awards Asia Pacific Enterprise Awards
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CORPORATE EXCELLENCE CATEGORY

PACIFIC SOGO DEPARTMENT STORES CO., LTD.

Information about the Company
Pacific Sogo Department Stores Co., Ltd., a trusted fashion destination in Taiwan for 36 years, continues to evolve and innovate while maintaining a commitment to friendly service, sustainability, and customer satisfaction. Its goal is to optimize the customer purchase experience and set the benchmark for retail excellence.

The company is dedicated to both business performance and corporate social responsibility. This commitment has solidified its position as a leading department store and an ESG-focused brand. Pacific Sogo implements future operation guidelines and reshapes corporate vision with the three ESG dimensions as the core. It aims to stay relevant, contribute to the community, and set the standard for a fulfilling fashion experience.

Pacific Sogo offers a wide range of products and exceptional Japanese-style services. As they enter the 4.0 era, the company is committed to enhancing the shopping experience by integrating fashion with innovative digital solutions.

Corporate Culture & Company Activities
According to a number of domestic and foreign studies, the “sustainability” of a brand affects a consumer’s willingness to purchase from them, while young employees would also prefer to work for more sustainable companies. Pacific Sogo aims to foster a sustainable corporate culture by educating its employees about sustainability practices. The company launched the “Vision Project” to rebuild its brand image, create a happy workplace, retain and attract talent, and further solve the issue of frequent talent turnover in the service industry.

Pacific Sogo is dedicated to the principles of social responsibility, sustainability, and reliability, fostering community engagement and cultural empathy. In addition, the company also gathers stakeholders including customers, lessees, boutiques, and employees to establish a sustainable ecological system with other enterprises and government agencies. By working together, a significant and positive impact on society can be achieved.

Achievements & Impact
As a leader in sustainability, Pacific Sogo’s various initiatives guide stakeholders in collaborative sustainability efforts. Each store profoundly incorporates sustainability DNA into its core, in order to become the local bases of influence. Since 2018, the company has hosted hundreds of small farmer fairs, establishing Pacific Sogo as the leading department store for these events.

The company has won numerous awards for its sustainability efforts. It is also a TCFD Supporter, saving a significant amount of paper over a year by consolidating sales details and credit card slips and using FSC-certified paper for gift vouchers.

To motivate employees, Far Eastern SOGO has increased compensation for all employees for three consecutive years. In 2023, the company’s operating revenue reached NTD 49.7 billion, making it the only department store with double-digit growth. Pre-tax and post-tax net profit, EPS (after tax), and ROE have all grown for six consecutive years, with EPS reaching NTD 2.65, representing a year-on-year increase of over 57%.

In supply chain management, the company leverages its influence by supporting smaller business partners, helping suppliers reduce carbon emissions, and collaborating with partner brands to turn off lights for one hour on Earth Day. This demonstrates the brand’s commitment to energy conservation.

Future Direction
By incorporating the three primary net-zero strategies of energy conservation and emissions reduction, sustainable consumption, and circular business models, Pacific Sogo expands its commercial influence to make a sustainable impact. This encourages customers to alter their consumption patterns, drives suppliers toward green transformation, and initiates low-carbon operational opportunities with leased counters, thereby leading Taiwan’s retail industry toward net-zero.

Responding to the government’s net zero policy by 2050, Pacific Sogo formulated various action plans and goals, which are included in the Sustainability Committee’s routine tracking items.

The company implemented the EP100 plan in 2022 and initiated the Taiwan-wide greenhouse gas inventory in 2023. In 2024, it will conduct a carbon footprint inventory and it is expected that each store will obtain a carbon reduction label in 2025.

In 2028, the company’s revenue per kilowatt-hour generated increased by 50.52% compared to 2018 and the Hsinchu store became the first carbon neutral department store, aiming to achieve carbon neutrality by 2040.

CORPORATE EXCELLENCE CATEGORY

PACIFIC SOGO DEPARTMENT STORES CO., LTD.

Information about the Company
Pacific Sogo Department Stores Co., Ltd., a trusted fashion destination in Taiwan for 36 years, continues to evolve and innovate while maintaining a commitment to friendly service, sustainability, and customer satisfaction. Its goal is to optimize the customer purchase experience and set the benchmark for retail excellence.

The company is dedicated to both business performance and corporate social responsibility. This commitment has solidified its position as a leading department store and an ESG-focused brand. Pacific Sogo implements future operation guidelines and reshapes corporate vision with the three ESG dimensions as the core. It aims to stay relevant, contribute to the community, and set the standard for a fulfilling fashion experience.

Pacific Sogo offers a wide range of products and exceptional Japanese-style services. As they enter the 4.0 era, the company is committed to enhancing the shopping experience by integrating fashion with innovative digital solutions.

Corporate Culture & Company Activities
According to a number of domestic and foreign studies, the “sustainability” of a brand affects a consumer’s willingness to purchase from them, while young employees would also prefer to work for more sustainable companies. Pacific Sogo aims to foster a sustainable corporate culture by educating its employees about sustainability practices. The company launched the “Vision Project” to rebuild its brand image, create a happy workplace, retain and attract talent, and further solve the issue of frequent talent turnover in the service industry.

Pacific Sogo is dedicated to the principles of social responsibility, sustainability, and reliability, fostering community engagement and cultural empathy. In addition, the company also gathers stakeholders including customers, lessees, boutiques, and employees to establish a sustainable ecological system with other enterprises and government agencies. By working together, a significant and positive impact on society can be achieved.
Achievements & Impact
As a leader in sustainability, Pacific Sogo’s various initiatives guide stakeholders in collaborative sustainability efforts. Each store profoundly incorporates sustainability DNA into its core, in order to become the local bases of influence. Since 2018, the company has hosted hundreds of small farmer fairs, establishing Pacific Sogo as the leading department store for these events.

The company has won numerous awards for its sustainability efforts. It is also a TCFD Supporter, saving a significant amount of paper over a year by consolidating sales details and credit card slips and using FSC-certified paper for gift vouchers.

To motivate employees, Far Eastern SOGO has increased compensation for all employees for three consecutive years. In 2023, the company’s operating revenue reached NTD 49.7 billion, making it the only department store with double-digit growth. Pre-tax and post-tax net profit, EPS (after tax), and ROE have all grown for six consecutive years, with EPS reaching NTD 2.65, representing a year-on-year increase of over 57%.

In supply chain management, the company leverages its influence by supporting smaller business partners, helping suppliers reduce carbon emissions, and collaborating with partner brands to turn off lights for one hour on Earth Day. This demonstrates the brand’s commitment to energy conservation.

Future Direction
By incorporating the three primary net-zero strategies of energy conservation and emissions reduction, sustainable consumption, and circular business models, Pacific Sogo expands its commercial influence to make a sustainable impact. This encourages customers to alter their consumption patterns, drives suppliers toward green transformation, and initiates low-carbon operational opportunities with leased counters, thereby leading Taiwan’s retail industry toward net-zero.

Responding to the government’s net zero policy by 2050, Pacific Sogo formulated various action plans and goals, which are included in the Sustainability Committee’s routine tracking items.

The company implemented the EP100 plan in 2022 and initiated the Taiwan-wide greenhouse gas inventory in 2023. In 2024, it will conduct a carbon footprint inventory and it is expected that each store will obtain a carbon reduction label in 2025.

In 2028, the company’s revenue per kilowatt-hour generated increased by 50.52% compared to 2018 and the Hsinchu store became the first carbon neutral department store, aiming to achieve carbon neutrality by 2040.