FAST ENTERPRISE CATEGORY
24/7 Customer Philippines Inc.
Professional & Business Services Industry
www.247.ai
Information about the Company
24/7 Customer Philippines Inc. ([24]7.ai) started its operations in the Philippines in 2006. Since then, the company has provided over 3,000 job opportunities to Filipinos and rapidly expanded its business in the country. It is strategically located in the country’s premier business districts – McKinley West, Taguig City (Cyber Sigma), Mandaluyong (SM Megamall, Cyber Gate Plaza), and Pampanga.[24]7.ai is a leading customer experience software and services company that aims to transform the digital customer experience (CX) by driving customer loyalty and revenue for the world’s leading brands. The company combines deep vertical expertise, human insight, and years of contact center experience to make every interaction more satisfying – and cost-efficient.
[24]7.ai delivers solutions for companies to engage with its customers through any channel, be it mobile, speech, chat, or other medias. Its clients include many of the world’s largest and most recognizable brands across the financial services, technology, telecommunications, retail, and services industries.
Innovative Corporate Culture & Growth Initiatives
[24]7.ai has telco and retail accounts from Australia and the U.S.A, all belonging to Fortune 500 companies. Some accounts have been its loyal partners for over a decade, entrusting them with several lines of business.During the lockdown period, the BCP team and its senior management team, headed by the multi-awarded President and Country Manager, Rienzi Ramirez, worked round the clock to strategize how [24]7.ai can continue growing the business to ensure livelihood for its employees. The lockdown didn’t stop them from growing, as they acquired four new logos during the pandemic.
Every department worked quickly to ensure they delivered the headcount required. As a result, its number of hires grew significantly from more than 3000 in 2019. [24]7.ai hired more than 8000 employees by the end of 2021, growing by 238%! The increase in headcount has significantly translated into its finances with a 203% increase in revenue from PHP.88 billion in 2019 to PHP1.79 billion in 2021.
The more meaningful relationship you create with your people, the more successful your business will become.
Achievements & Impact
[24]7.ai puts prime importance on its human capital’s growth and development by ensuring that employees are provided with a supportive environment to strengthen employee performance to achieve their goals through its various employee-centered initiatives and learning and development programs.In [24]7.ai, learning is in everyone’s DNA. [24]7. ai’s creation and execution of learning and development in various levels yielded a 90.90% satisfaction rating from one of their retail accounts and 82.22% org-wide regarding how employees are developed personally and professionally.
Last fiscal year, the company had a total of 113 promotions, where 66 of them were for management promotions. Additionally, [24]7.ai had 396 apprentices from across all departments. Out of the 396, 136 of them are Team Leader apprentices.
In [24]7.ai’s latest employee engagement survey, Voice of the Employees Voice of the Organization (VEVO), 46.86%of its employees put Career Development as one of their top priorities, which was second to Leadership at 49.38%.
Future Direction
The company’s work doesn’t stop after hiring the employees – it’s just the beginning of their #247Life journey. [24]7.ai takes pride in providing the best customer service to its customers and taking care of the people whose well-being makes excellent performance possible – its people.Leadership, engagement and culture, job security, and compensation and benefits are among the top advantages that its employees like most about the company. [24]7.ai has first-in-the-industry offerings like NFTs and hiring in the Metaverse. It recently released its first collection of NFTs as part of its employee rewards. Earlier this year, the company successfully hired employees in the Metaverse.
[24]7.ai also has other innovative programs like Recognition Programs, Performance Incentive Programs, Pharmacy [24]7.ai, Wellness Programs, and Facilities Improvement (Dance Studio, Music Hall, Gaming Area). The company also has programs that help cultivate the company’s values and culture. Putting its employees as its top priority has led [24]7.ai to gain a high satisfaction rating from its employees. The company was certified as a Great Place To Work in 2021, where 90% of its employees have confirmed that [24]7.ai has a great workplace culture. On top of that, it was also awarded Top 4 in the Philippines Best Workplaces list for 2022.
This is [24]7.ai’s edge over other BPOs – the company is are a Great Place To Work. [24]7.ai believes that the difference between good and great companies is a Great Place to Work.
COMPANY MILESTONES
