Information about the Company
In 2000, PChome Online Inc. transformed itself from a portal into an e-commerce platform and expanded its presence and penetrated the Taiwanese market. Business operations at PChome Online cover four major areas: e-commerce, logistics, fintech and online services. PChome 24h Shopping is the largest B2C website in Taiwan, offering delivery within 24 hours throughout Taiwan. In addition, PChome Global ships to 103 countries and regions worldwide. PChome has business affiliations with over 120,000 small-and-medium-sized enterprises (SMEs) that sell products through the PChome Store.PChome has also established a joint venture company, called Ruten, with eBay and launched PChome Thai. The company is now the largest e-commerce conglomerate providing the most online services in Taiwan. PChome will continue to integrate the internal organisational resources by using the PPoint as a power tool for linking e-commerce, online finance, online travel, cross-border e-commerce, mobile payment and more. It also plans to expand into a wider range of online-merge-offline services and actively develop and improve the PChome ecosystem.
Corporate Culture and Initiatives
“Committed to innovation and value creation” is the core value of PChome Online Inc. The company believes that only by employing network technology and applying innovation, can it continue to create better values, benefits and innovative user experiences for internet users. Looking into the future, PChome Online Inc. will not only continue to provide localised diverse internet services in the domestic market but will also facilitate in promoting products from SMEs in Taiwan to the global market. By establishing a brand for Taiwan E-Commerce, the company hopes to bring Taiwan into the global new commerce era.Everyday Reliable.
Growth Initiatives
PChome will continue to integrate the internal organisational resources by using the PPoint system as a powerful tool for linking e-commerce and online finance and expanding into a wider range of online-merge-offline applications, thus providing consumers with more shopping options. The company will also implement new technologies in smart warehousing and logistics in the digital transformation of SMEs throughout Taiwan, expedite integration and launch new payment services, and rapidly expand cross-border e-commerce.In the future, PChome expects to leverage Taiwan’s ideal location to connect Northeast and Southeast Asian markets. By selling highquality Taiwanese products overseas through various e-commerce channels, we will increase our global visibility and create a mutually beneficial e-commerce ecosystem.
Achievements and Impact
Grounded in its core principle of commitment to innovation and value creation, PChome focuses on three strategies, big data application, cross-industry alliances, and ecosystem and member economy enhancement to continually improve its e-commerce blueprint and benefit the company in all aspects. The rigorous application of forward-looking technologies such as big data, artificial intelligence, and the Internet of things allows the company to focus on service innovation and expedite the integration of its internal and external resources.Engaging in cross-industry alliances will stimulate sales and eliminate the boundary between online and offline markets. In addition, PChome will continue to upgrade its strategies and increase its competitiveness to meet consumers’ expectations concerning convenient product pickup. The company will also enhance its payment services by focusing on the rapid integration of its online and offline resources.
Future Direction
Moving forward, the company will develop automated intelligent warehouses where robots and humans work together to pick up products and optimise storage and placement. The intelligent warehouses will undergo dynamic adjustments every quarter based on changing consumer needs. In addition, delivery strategies will be flexibly adjusted through a self-built fleet logistics system, allowing consumers to predict and control product delivery times, order fresh food and access other customised services. PChome will even operate its logistics services for external parties.Furthermore, PChome will launch a fresh food e-commerce service by linking brands together and jointly selling fresh, local products. It expects to deliver fresh, delicious and high-quality agricultural products as well as integrate platforms, payments, logistics and other resources to satisfy consumers’ needs. PChome will continue to develop its cross-border e-commerce operations by targeting the large netizen populations of greater East and Southeast Asia and promoting the robust growth of e-commerce services.
COMPANY MILESTONES
