CORPORATE EXCELLENCE CATEGORY
Everise
Professional & Business Services Industry
www.weareeverise.com
Information about the Company
Everise is a leader in customer experience outsourcing, offering high-growth start-ups and Fortune 500 companies the talent, tools and technology they need to rapidly scale their brands across markets. Founded in 2016 with a vision to disrupt the Business Process Outsourcing (BPO) industry, Everise has since risen rapidly to include 11,000 champions across seven countries.From the beginning, Everise has remained committed to their values: being people-first, celebrating diversity and incubating innovation. Through disruptive outsourcing solutions, Everise helps Fortune 500 companies and renowned unicorns scale their business; making them more competitive, innovative and enabling them to act with speed. Their end-to-end offerings include Customer Experience (CX), Digital Experience (DX) and Product Experience (PX) solutions that have proven results.
Cutting-edge solutions include multilingual, native language voice intelligence solutions, AI-powered chatbots, virtual help desk assistants, as well as enabling pre-release field and beta testing of Internet of Things (IoT) products, among traditional services. Everise is the first BPO to offer proprietary AI-products and a comprehensive line of Smart Home, IoT and software productfocused solutions, backed by Systematic Insights®: a proprietary data-driven methodology for improving CX by helping their clients perfect their products, which became a registered trademark in April 2020.
Corporate Culture & Company Activities
Everise believes that putting people first is the only way to improve the customer experience. They are able to attract and retain outstanding talent because of their award-winning culture. Healthcare, tuition assistance programmes, paid time off, a retirement savings plan, and flexible spending accounts are among the company’s best-in-class benefits. Experience Centres are developed with staff wellness and leisure spaces in mind, with the goal of improving employee experience and encouraging team cohesion. Everise also boasts a “no dress code” policy, which allows everyone to feel at ease and show their individual style.Everise has a number of programmes for its employees, including Everise Accelerator, which aims to quickly advance champions into supervisory and managerial positions through an immersive instructor-led training programme, Everise Career Development, which matches promising employees with department leaders who provide career coaching and skill development, and Everise University, a learning platform. Under the Everise Cares programme, all locations collaborate with local charities and school programs to be active in their communities. Other team building activities include Everise Kudos, Rockstar Awards, Music Videos and Virtual Roundtables.
Everise digitally evolves the customer and product experience for some of the world’s most loved brands.
Achievements and Impact
COVID-19 has accelerated the adoption of digital technologies. The company’s strategic goal is to evolve businesses from the experience economy into the virtual experience economy. Meaning they offer solutions to make a change in the way businesses operate. In 2020, Everise overcame these challenges by strategically positioning itself as a leading global enabler of home-based customer and product support, marketing it’s resilient company culture and launching new markets, including the most recent launch of Japan in October 2020. In the process, they grew revenues by 30%, achieved industry leading net promoter score (NPS) scores and improved their employee referral rating.Everise has spent millions of dollars building its people, tools, infrastructure, and security standards to allow employees to work remotely. They designed remote recruiting, virtual training and onboarding, and business intelligence as well as other homebased activities. As a result the company can deliver all of their solutions from home, including omnichannel customer service, tech support, fraud detection, community moderating, chatbots, and natural language interactive voice response systems.
Future Direction
Everise recognises that deciding whether to work remotely or in an office is a lifestyle decision made by our employees, not just by their clients. In fact, according to a recent study done by the company, 96% of its employees said they would prefer a mix of home and office work. Everise envisions their Experience Centres transforming into Experience Hubs, where their Champions will be able to spend a portion of their time if they so desire.One of the company’s main objectives is to be the world’s leading technology-enabled outsourcing company. They expect to continue to grow organically over the next 6-12 months, as well as complete at least two acquisitions to augment their capabilities and market offering in 2021 in the European, Indian, and Singaporean markets.
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