CORPORATE EXCELLENCE CATEGORY
E.SUN Financial Holding Company Ltd.
Financial Services Industry
www.esunfhc.com/en
Information about the Company
Founded in 1992, E.SUN was named after Mt. Yushan, symbolising its vision: “To become the bank of overall excellence and the most respected company in Taiwan.” Well known for its excellent corporate governance, E.SUN is professionally managed and is the only bank in Taiwan with no affiliation with the government or any family. E.SUN aims to achieve three goals, excellence in business performance, corporate social responsibility and sustainable development. Currently, E.SUN has 139 branches in Taiwan and 28 overseas operating sites in 9 countries and regions offering various banking services. The E.SUN Volunteer and Social Welfare Foundation and E.SUN Culture and Education Foundation were established to fulfil corporate social responsibility. Under E.SUN’s “Golden Seeds Project”, more than 160 libraries have been built in rural areas to promote elementary education. E.SUN actively incorporates Environmental, Social, and Corporate Governance (ESG) into its business. It is the only financial institution in Taiwan which has been listed in Dow Jones Sustainability Indexes (DJSI) for 7 years in a row, and is ranked 4th in Asia and 7th worldwide in the banking sector.Corporate Culture & Company Activities
E.SUN regards procedures and policies, human capital, and information technology as the three pillars for long-term development. Based on its belief that “employees are the most valuable asset”, structured human capital development and training systems have been built and regularly improved. In different stages of their career path, employees are given different training courses. On-the-job training is provided to existing employees, including physical and online training modules, job rotation and mentoring programme.E.SUN actively promotes a culture of innovation and creativity. More than 10 years ago, E.SUN set up one of the earliest data analysis team in Taiwan’s financial industry, which was responsible for providing analytical services to support marketing and risk management. In 2015, E.SUN established the first digital banking division. In 2019, the Artificial Intelligence Finance Division was set up to introduce AI applications into banking and financial services. Tech-related employees account for over 12% of E.SUN’s employees, giving E.SUN a strong advantage in the Fintech and digital banking domains.
Named after the highest mountain in Taiwan, committed to being the best Taiwanese bank.
Achievements and Impact
E.SUN develops it business with three strategies, overseas market expansion, digital transformation and risk management. From 2012, E.SUN carried out a strategy to become a regional bank in Asia. Within a short period of time, E.SUN completed the expansion of its overseas service network from only Hong Kong and the U.S. to 7 countries — Japan, Australia, Singapore, China, Cambodia, Myanmar, and Vietnam. Now, the overseas operating sites contributes to about 20% of total profits and the percentage is expected to increase in the future.Digital transformation is a key business strategy for E.SUN. Artificial Intelligence and Robotic Process Automation have been widely applied to many aspects at E.SUN. E.SUN aims to build a payment ecosystem in Taiwan to enable customers to use digital financial service easily and conveniently.
Future Direction
E.SUN moves into its fourth decade of operation next year with a new strategic goal “To become the most distinctive and exemplary bank in Asia.” To achieve that goal, firstly, E.SUN will accelerate its overseas business development by investing in infrastructure and enhancing cooperation across its service network. Secondly, E.SUN will continue to invest in Fintech and digital transformation, making digital financial service more accessible to everyone and creating greater value for customers. Thirdly, robust risk management is a key to steady growth. E.SUN will refine the mechanism of three lines of defence to effectively manage existing and emerging risks. Lastly, E.SUN will incorporate ESG into its business with the aim of sustainable development.E.SUN is the first financial institution in Asia to adopt a 1.5°C climate target. By 2027, all of E.SUN’s proprietary domestic buildings will be converted into green buildings. Furthermore, 100% renewable energy will be used at domestic business locations by 2030 and E.SUN will achieve net-zero carbon by 2050.
COMPANY MILESTONES
