CORPORATE EXCELLENCE CATEGORY

Bahwan CyberTek

Telecommunications & ICT Industry

www.bahwancybertek.com

Information about the Company

Established in 1999, Bahwan CyberTek (BCT) is a global provider of digital transformation solutions in the areas of Predictive Analytics, Digital Experience and Digital Supply Chain Management, and has delivered solutions in 20 countries across North America, the Middle East, Far East, Africa and Asia. Driving innovation through outcomebased business models, proven and powerful IP solutions, BCT is a trusted partner for over 1000+ customers, including Fortune 500 companies.

With strong capabilities in Digital Technologies, BCT has over 3000 associates with technical and domain expertise, delivering solutions to the Oil & Gas, Telecom, Power, Government, Banking, Retail and Supply Chain Management or Logistics verticals.

BCT is an IP-led enterprise that combines outcome-based business models, cognitive solutions and growth accelerators to deliver highly differentiated value to customers to help them achieve high levels of efficiency and performance.

As a group, BCT has nine subsidiaries, two Joint Ventures and several strategic partnerships. BCT has strategic partnerships with TIBCO, Barnes & Noble, IBM, ZYCUS, ORACLE, Boxlight, SigFox, Microsoft, Emendo Energy, Cloudleaf, Tekion, SingleStore, Lightbend, Sonatype, Omnicomm, Allsec, GEP, Coupa and UiPath, to name a few.

BCT in APAC
BCT is in its sixth consecutive cycle of operations with offices, clients and projects in the APAC region. The Group has offices in Singapore, Brunei, Malaysia and Taiwan. The APAC team comprises over 300 full-time personnel, ranging from strategy teams, technology experts, solution architects, subject matter experts and business teams.

The company is a growing at an aggressive pace in the region. Its customers include some of the largest Government bodies and agencies, Government ministries, port operators and shipping corporations, drilling companies, contact centres and banks.

BCT has forged strategic partnerships with many industry-leaders in the region. One such significant partnership is its longstanding association with the Government of Brunei Darussalam. The company helped set up Brunei’s first 24x7x365 non-emergency National Contact Centre service to manage citizen complaints and enquiries seamlessly. The project won the ‘Best Small Outsourced Contact Centre’ and ‘Best Technology Innovation’ at the prestigious ‘Contact Centre World’ Awards Las Vegas, from among 1,700 contestants.

The APAC team has also made major headways in the digital procurement space. It is a strategic partner of ZYCUS, Coupa and GEP, industry-leaders in the e-Procurement domain. Recently, BCT won the ‘Star Collaborator of the Year Award’ from ZYCUS in recognition of its longstanding partnership with the company and for delivering ‘customer experience excellence’ in executing highly complex and diverse large-scale global projects.

The company has set up a specialised mobility CoE in Taiwan, which delivers powerful Mobility solutions and has strong device engineering capabilities to execute projects in emerging and futuristic technologies.

The APAC team is led by a distinguished and prominent leadership team. Shanthi Chandrasekar, Executive Vice President and Head of Strategic Business Operations in APAC, won two notable awards last year and is at the helm, overseeing the entire APAC operations.

Corporate Culture & Company Activities

Corporate Social Responsibility (CSR) is given utmost importance in the company. The organisation engages in both routine and oneoff CSR engagements in India and abroad. These engagements are diverse ranging from conducting or organising an awareness campaign to helping a social or civic body set up a digital centre.

CSR activities include Digital collaborator where the company used its technology platform for crowdsourcing efforts to run fair elections in the State of Tamil Nadu (India) and alert the Government on calls for rescue from stranded citizens during the massive floods of 2015. The company also organised citizen employability & digital empowerment in Middle East. BCT forged a public-private partnership with the Ministry of Manpower of the Sultanate of Oman in 2006 for securing gainful employment in the knowledge economy.

To enable transformation for businesses through our unique combination of intellectual property and innovative business models.

BCT will explore futuristic technologies to provide differentiated, value-driven solutions to customers.

Achievements and Impact

BCT has been recognised by global industry bodies, partners and customers with prestigious awards. These include the Stanford Case Study where BCT is the only company from the region to be featured by Stanford University, the Kellogg Case Study where BCT’s RETINA platform was featured among AI use cases with real traction across a wide range of business functions and industries and the OPAL Certification. This is a milestone achievement, as OPAL (Oman Society for Petroleum Services) is an industry-leading forum for Oman’s petroleum industry made up of 400+ oil and gas companies.

Future Direction

As part of its long-term vision, the company plans to move into the next orbit, by building and expanding its portfolio of products and services. BCT will explore futuristic technologies to provide differentiated, value-driven solutions to customers. It also plans to expand its IP portfolio and grow its expertise across verticals, including key verticals such as Energy, BFSI, Logistics, Retail, Government, Oil & Gas and Telecom. In addition, BCT will continue to explore newer geographies and expand further in existing geographies. Its new business units have grown phenomenally and continue to establish themselves as niche players. The company also looks to attract investments and forge new partnerships with adjacent technology companies and industry leaders.

COMPANY MILESTONES