CORPORATE EXCELLENCE CATEGORY
THAILANDPOST CO., LTD.
Transportation & Logistics
www.thailandpost.co.th
Information about the Company
Thailandpost Co., Ltd.’s business is divided into five categories: (1) Transport and logistics services, focusing on Domestic Express Mail Service; (2) Mail services with Domestic Letter Post being the main service; (3) International services focusing on International Express Mail Service; (4) Retail business with envelopes and carton boxes being the main products; and (5) Financial services focusing on Cash on Delivery Service.The company’s vision is “Delivering Sustainable Growth through the Postal Network”. Thailandpost Co., Ltd. (henceforth referred to as THP) works under four primary missions. These missions are (1) Provide services that efficiently meet customer needs beyond logistics (Networking Beyond Logistics); (2) Connect and support economic and social development (Ecosystem of Connection); (3) Ensure excellent customer and stakeholder experiences through the use of modern technologies; and (4) Efficiently utilize resources for sustainable growth (Sustainable ESG Practice).
Corporate Culture & Company Activities
In regards to operations, THP focuses on providing the best services to its customers in order to exceed their expectations. THP also promotes teamwork to enhance team efficiency and improve customer satisfaction. The company believes that strong teamwork is important to stay ahead of the curve and adapt to rapid changes in technology and market dynamics, creating value for the organization and setting it apart from competitors.This is reflected through THP’s organizational culture of “Sustainable POST”, which consists of: (1) “Sustainable”: creating sustainability; (2) “Professional”: being attentive at work as a professional; (3) “Over Deliver”: delivering beyond customer expectations; (4) “Speed”: being speedy in meeting customer needs; and (5) “Trendy”: Staying up to date with the latest trends.
THP also realizes the importance of giving back to society via its Post of Happiness Project in three aspects, namely (1) Post for Happiness of Community where THP takes part in enhancing the quality of local products to enable community enterprises to generate more income in a sustainable manner; (2) Post for Happiness of Society by helping with the construction of school buildings to provide education opportunities for children in rural areas; and (3) Post for Happiness of Environment with THP serving as a focal point to collect unused boxes and envelopes to create new benefits under the “reBOX” campaign.
Carry Relationships, Deliver Success
Since THP is a large organization with over 38,000 employees scattered all over the country, it is essential to develop its personnel in line with its operational direction to drive the organization to sustainability.
Achievements and Impact
Since THP is a large organization with over 38,000 employees scattered all over the country, it is essential to develop its personnel in line with its operational direction to drive the organization to sustainability.This is done either by encouraging the personnel to attain lifelong learning skills, learning the skills required to carry out their duties and develop new skills, or by constantly evaluating the personnel’s competency in order to prepare a development plan in accordance with their determined career paths.
The company also aims to create a new generation of leaders who will drive the organization’s vision and look for new business opportunities.
Future Direction
THP is determined to continuously develop the organization by adjusting its operational direction in order to increase its service network from a physical network to a digital one via its significant projects.An example of the projects is the THP Core System which emphasizes modifying the postal system to be more effective and able to link with all activities. There is also the Digital Post ID project, focusing on the prevention of data theft and the increase of delivery efficiency and accuracy. This is done by switching to a digital address and linking personal data with that address.
Another THP project is the Prompt Post, which helps customers communicate with each other via digital channels by converting documents into electronic versions that can be sent and stored as electronic documents in a secure and reliable manner.
Lastly, the Postman Cloud project aims to make use of THP’s country-wide network of postmen and combine such strength with digital technology to serve organizational customers wishing to access the target population at the household level.
COMPANY MILESTONES
