CORPORATE EXCELLENCE CATEGORY

GOVERNMENT HOUSING BANK
(G H BANK)

Financial Services

www.ghbank.co.th

Information about the Company

The Government Housing Bank (G H Bank) is a solely state-owned and specialized financial institution under the supervision of the Ministry of Finance, which oversees its operations and ensures compliance with financial regulations. It was established under the Government Housing Bank Act B.E. 2496 (1953) to provide credit-housing loans and deposit services.

The Bank operates its business under Royal Decrees, Ministerial Regulations, and other related notifications issued by the Bank of Thailand, the Ministry of Finance, and related organizations.

In 2023, G H Bank became the Best Housing and Sustainable Bank by focusing on sustainability in 4 dimensions, with its E2SG strategy covering all operational aspects, including Technology, Operation, and People. The aforementioned four dimensions are (1) Economic - a strong and sustainable organization; (2) Environment - products and services friendly to the environment; (3) Social - reducing social inequality and increasing access to housing for disadvantaged groups; (4) governance - good governance under careful supervision.

By the end of 2023, G H Bank had a 34.62% share of the new housing loan market, the highest in Thailand. The group of 18 commercial banks had a combined market share of 55.21% and others of 10.17%.

Corporate Culture & Company Activities

Under the vision of “The Best Housing Bank”, G H Bank is committed to its mission of “Enabling more Thais to have their own homes”, a goal that inspires hope and optimism. The Bank has been dedicated to improving its services and technologies to best meet the needs of its customers, ensuring their satisfaction and trust in the Bank.

G H Bank balances the customers' housing loan portfolios of high-income (business solution) and low and middle (social solution) to ensure that many people with limited income can own a house while maintaining optimal operating performance. In this fashion, with the same amount of funding, G H Bank can serve a higher number of customers relative to other financial institutions, resulting in more significant economic and social impacts.

To Be the Best Housing Solution Bank to Enable Thai People to Have Their Own Homes

Achievements and Impact

G H Bank aims to maintain its market leadership position amidst high competition from commercial banks. To this end, in 2023, the Bank provided an excellent digital experience throughout its customer service journey.

In an environment where the competitive landscape is constantly changing, G H Bank has accelerated its transformation in response to critical global mega-trends, including advancements in areas such as digital technology, environmentally-friendly business practices, and innovative approaches, to compete in the new normal.

G H Bank conducts its business with responsibility for the environment, society, and good governance, with the principle of being a Sustainability Bank and raising employee development to become "People Excellent", creating a mindset among staff with the values of GIVE+4 (Good Governance, Innovative Thoughts, Value Teamwork, Excellent Services, Encourage to Change, Achievement Oriented, Professional and Speed).

In addition, the Bank has increased the efficiency of its digital workforce through Up-Skill and Re-Skill programs for its 4,988 employees, preparing them to transform the organization quickly and increase competitiveness in the long term.

Future Direction

G H Bank's prominent strategic positioning in the short-term, medium-term, and long-term was established to supervise and lead the organization's direction.

The Bank has set its direction and operational goals for five years, 2023 - 2027, with a steadfast commitment to sustainability in three phases: short-term (2023), medium-term (2024 - 2025), and long-term (2026 - 2027), to meet the needs of all stakeholder groups.