CORPORATE EXCELLENCE CATEGORY
BANGKOK CHAIN HOSPITAL PUBLIC COMPANY LIMITED
Healthcare, Pharmaceutical & Biotechnologywww.bangkokchainhospital.com
Information about the Company
Bangkok Chain Hospital Public Company Limited was established on November 24, 1993, and was restructured from the original entity that had been managing Kasemrad Hospital since 1984. This reorganization was aimed at forming a private hospital group.Since then, the company has continuously expanded its hospital business, emerging as a leader in the healthcare services sector and a major provider under the Social Security Scheme. The Company went public, listing on the Stock Exchange of Thailand on November 10, 2004, with an initial registered capital of THB 950 million. Since then, it has progressively increased its registered capital, which currently stands at THB 2,493.75 million.
The Company’s vision is to be one of the leaders in the healthcare industry, both domestically and in the Southeast Asian region. As such, it has set several missions to achieve including being committed to providing trusted health services to ensure Bangkok Chain Hospital Public Company Limited is the first choice for patients.
The Company’s values are centered around 4 aspects: Service with Heart, Commitment to Success, Collaboration and Empathy, and Self-Improvement. The company will focus on nurturing its personnel to be capable and responsible in their roles and towards patients, working in collaboration with business partners to enhance various aspects of efficiency for shared success. It will also ensure management practices are anchored in professionalism and good governance, thus fostering positive relationships within society and communities.
Corporate Culture & Company Activities
Bangkok Chain Hospital Public Company Limited adopts a group-based hospital management policy, utilizing a unified approach from the corporate level to ensure consistent management across all hospital branches.Beyond this group-wide policy, the company has also embraced a knowledge-sharing strategy in management. This approach allows each hospital within the network to benefit from the effective management practices of others, leading to optimal outcomes. Recognizing the importance of service quality, the company continually strives for improvement. It adheres to the Hospital Accreditation standard, which is the highest standard of service, and meets the international standards set by the Joint Commission International (JCI).
The company operates on the basis of environmental responsibility and is committed to mitigating or reducing environmental impacts caused by human actions directly and indirectly, to create mutual benefits among employees at all levels in the organization, and to demonstrate responsibility to society, communities, and stakeholders.
Concurrently, it has an operating policy to respond to important issues in the environmental dimension as follows: (1) Continuously raise awareness on environmental responsibilities among employees at all levels; (2) Regularly spend a portion of profits on activities that contribute to environment and natural resources conservation; (3) Conduct business with the least impact on social, environment, and people's life quality; and (4) Conduct, cooperate on or control strict compliance with legislative intent and regulations issued by regulatory agencies.
Your Family Your Hospital
Achievements and Impact
Presently, the company and its subsidiaries operate a total of 15 private hospitals and two polyclinics, spread across Thailand and the Lao People's Democratic Republic. These facilities are grouped under four categories: (1) World Medical Hospital Group, (2) Kasemrad International Hospital Group, (3) Kasemrad Hospital Group, and (4) Karunvej Hospital Group.The company's network is well-equipped with specialized medical professionals across various fields, including 1,885 doctors. The hospitals are staffed with 3,010 nurses and assistant nurses trained in relevant specialties, and 2,306 operational and medical support staff.
Throughout the past, the Bangkok Chain Hospital Public Company Limited has been aware of the importance of employees at all levels as employees are important resources for business operations. In 2023, the company organized a project to promote innovative creation for operations through its Innovation Contest as a channel for employees to express their opinions and suggestions, develop and improve operational efficiency, and provide training to enhance skills and abilities, along with organizing activities to encourage personnel to feel engaged with the company's business growth.
The company is also aware of the need to maintain good relationships with society, communities, and stakeholders outside the organization and does so by organizing joint activities such as health examinations and vaccinations in community areas close to affiliated hospitals, as well as organizing health education activities for patients and the public.
Future Direction
For the fiscal year 2024, the company is dedicated to achieving continuous growth in both Thai and international patients, as well as patients under the social security scheme. This will be accomplished through creating awareness and expanding their patient base, coupled with maintaining high-quality standards of service.Additionally, the company plans to enhance the capabilities of specialized medical centers to access treatment for complex diseases in various areas. This aims to boost both revenue and cost-effective management. The renovations of Kasemrad Hospital Bangkae, Kasemrad Hospital Prachachuen, and Karunvej Hospital Pathumthani aim to increase the efficiency of providing services to both general patients and those covered under the social security scheme.
Moreover, new hospitals under construction will contribute significantly to an increased number of patients. This served as a supporting factor for the growth of the company's revenue.
Examples include the opening of the Kasemrad Ari Radiation Oncology Clinic which serves as a medical facility for the outpatient radiation treatment of cancer patients, with an expected service commencement in Q3/2024. There is also the Kasemrad Hospital Suvarnabhumi, in Samut Prakan province, which has a registered bed capacity of 268 beds. Currently, the hospital is in the process of submitting an Environmental Impact Assessment (EIA). It is anticipated that construction will commence in 2024, with the expected opening of services in early 2027.