Zuellig Pharma Corporation – APEA – Asia Pacific Entrepreneurship Awards

CORPORATE EXCELLENCE

Zuellig Pharma Corporation

Over 100 years ago, Zuellig Pharma began its mission of delivering healthcare products in the Philippines when its founders laid down the foundation for what has since become the premier healthcare solutions provider in the Asia Pacific region. This began a remarkable story of business expansion and growth – from a single company to a group of companies, and from a Philippine company to a Pan Asian company. And it all began with the trust and support of the Filipino people.

Today, Zuellig Pharma is considered as one of the largest healthcare services group in Asia. We provide worldclass distribution, digital and commercial services to support the growing healthcare needs in the region. We cover 13 markets in Asia with over 10,000 employees. The Corporation’s purpose is to make healthcare more accessible. Their employees are here because they are passionate and they breathe life into Zuellig Pharma vision.

In the Philippines, Zuellig Pharma has been the trusted partner in the delivery of superior pharmaceutical and consumer healthcare solutions as demonstrated by their market share, broad portfolio of clients and their numerous long-term business relationships. We play a critical role in the healthcare supply chain as we help build stronger and lasting connections between healthcare companies and patients by expanding and advancing healthcare access to the trade and community; and progress every facet in the delivery of healthcare services.

Zuellig Pharma have the highest reach and extensive coverage of trade customers and healthcare professionals, with state-of-the-art technology, proprietary systems, integrated in the widest distribution network with the commitment to provide fast and responsive service to customers in a geographically challenging market. Their distribution operations adhere to strict global quality standards and this ensure the integrity of product quality throughout the distribution network.

The Corporation’s Commercialization business links the healthcare clients, physicians and patients who may benefit from innovative healthcare solutions. They help their clients develop concrete plans to launch, promote and continuously make valuable research brands available in the market for patients. They assume all responsibility for the complete stream of product logistical management from supply chain management, registration and regulatory requirements to field force and marketing recruitment and deployment.

Their patient-centered services help improve patient adherence and address affordability issues with their patient care solutions. Zuellig Pharma have started to tap new markets through digital solutions that would facilitate a more collaborative market place for patients, healthcare professionals and healthcare providers thereby helping bridge the gap of limited healthcare access.

Corporate Culture
The management at Zuellig Pharma believes in “doing the right things right”.

The Corporation is driven by their passion for excellence and they strive to be their best, with a resolute commitment to quality and creative thinking that enables us to continuously improve and surpass expectations. The management foster collaboration and work as a team across business areas and with their healthcare partners.

The nurturing environment and the people-oriented philosophy of Zuellig Pharma nourishes career growth, empowerment and confidence among their employees. They recognize and reward ordinary greatness that is delivered with commitment and passion.

The people in Zuellig Pharma respond to changes with courage and agility, and are encouraged to develop multiple perspectives to facilitate thoughtful consideration of insights and opportunities which are translated into actionable intent. The Corporation believes true innovation is the combination of creativity, open mindedness and deep understanding of the business.

They conduct their business with a high degree of integrity and a keen sense of social responsibility. Trust is the essence of Zuellig Pharma’s history. They uphold their integrity and the trust placed in them in all their endeavours. They aim to create ethical and sustainable solutions that advance their business partners and the wider community.

Zuellig Pharma’s people make a difference. Every day, their 1700+ strong employees challenge themselves on how they can deliver their promise of making healthcare more accessible. When the Corporation embarked on phases of a transformation journey, they saw the shift in structure, new service offerings, new competencies and types of talents required to drive the change. In the midst of these challenges, they relied on their people’s knowledge, expertise and enthusiasm to embrace new ways of doing things.

Anchored on their value of Passion for Excellence, Zuellig Pharma has established a robust performance management system that supports their thrust of building a performance-driven organization. The top-down approach gives their people a better understanding of how their individual work contributes to the achievement of ZPC’s overall goals. The process encourages self management of performance, timely feedbacking, meaningful performance and development discussions and rewarding of excellent performance. The process is automated for a more efficient administration and analysis of results.

Zuellig Pharma believes in Personal Growth. They strive to build a nurturing environment that encourages people to grow in their careers and personal lives. The organization considers learning and development as a very important aspect in nurturing the leadership and functional capabilities of their people. Aligned with this belief, they provide resources and opportunities to their people to enhance competencies for their present role and for career progression, continuously develop new competencies for future requirements and generate overall personal and job satisfaction.

The Corporation has developed a talent development process that enables identification, calibration and development of talents and career planning, pathing and placement. While development varies in degree, there are key talents who are provided with more structured, focused and purposive development interventions and experiential learning opportunities. Development interventions include cross posting, special assignment/projects, immersions, exposure to the executive leadership team, coaching and mentoring and classroom training.

In Zuellig Pharma, the management look after the wellbeing of their employees and have developed a three pronged approach to promote sound mind, body and soul. The sound mind is not only anchored on knowledge and skills improvement but also includes packet learning lessons that can guide everyday living such as health fora, financial wellness and the like. Employees are encouraged to instill the discipline of healthy living with activities such as after-office group exercises, sports clubs, vaccination programs, annual medical check-ups, etc. To feed the soul, regular mass celebrations and key religious activities are conducted.

These people initiatives are being implemented to continuously maintain the engagement and involvement of the people at Zuellig Pharma as demonstrated by the Corporation’s high engagement score in the series of Employee Engagement Surveys conducted region-wide. Everything which is done in Zuellig Pharma is in pursuit of Service Excellence.

CORPORATE EXCELLENCE

Zuellig Pharma Corporation

Over 100 years ago, Zuellig Pharma began its mission of delivering healthcare products in the Philippines when its founders laid down the foundation for what has since become the premier healthcare solutions provider in the Asia Pacific region. This began a remarkable story of business expansion and growth – from a single company to a group of companies, and from a Philippine company to a Pan Asian company. And it all began with the trust and support of the Filipino people.

Today, Zuellig Pharma is considered as one of the largest healthcare services group in Asia. We provide worldclass distribution, digital and commercial services to support the growing healthcare needs in the region. We cover 13 markets in Asia with over 10,000 employees. The Corporation’s purpose is to make healthcare more accessible. Their employees are here because they are passionate and they breathe life into Zuellig Pharma vision.

In the Philippines, Zuellig Pharma has been the trusted partner in the delivery of superior pharmaceutical and consumer healthcare solutions as demonstrated by their market share, broad portfolio of clients and their numerous long-term business relationships. We play a critical role in the healthcare supply chain as we help build stronger and lasting connections between healthcare companies and patients by expanding and advancing healthcare access to the trade and community; and progress every facet in the delivery of healthcare services.

Zuellig Pharma have the highest reach and extensive coverage of trade customers and healthcare professionals, with state-of-the-art technology, proprietary systems, integrated in the widest distribution network with the commitment to provide fast and responsive service to customers in a geographically challenging market. Their distribution operations adhere to strict global quality standards and this ensure the integrity of product quality throughout the distribution network.

The Corporation’s Commercialization business links the healthcare clients, physicians and patients who may benefit from innovative healthcare solutions. They help their clients develop concrete plans to launch, promote and continuously make valuable research brands available in the market for patients. They assume all responsibility for the complete stream of product logistical management from supply chain management, registration and regulatory requirements to field force and marketing recruitment and deployment.

Their patient-centered services help improve patient adherence and address affordability issues with their patient care solutions. Zuellig Pharma have started to tap new markets through digital solutions that would facilitate a more collaborative market place for patients, healthcare professionals and healthcare providers thereby helping bridge the gap of limited healthcare access.

Corporate Culture
The management at Zuellig Pharma believes in “doing the right things right”.

The Corporation is driven by their passion for excellence and they strive to be their best, with a resolute commitment to quality and creative thinking that enables us to continuously improve and surpass expectations. The management foster collaboration and work as a team across business areas and with their healthcare partners.

The nurturing environment and the people-oriented philosophy of Zuellig Pharma nourishes career growth, empowerment and confidence among their employees. They recognize and reward ordinary greatness that is delivered with commitment and passion.

The people in Zuellig Pharma respond to changes with courage and agility, and are encouraged to develop multiple perspectives to facilitate thoughtful consideration of insights and opportunities which are translated into actionable intent. The Corporation believes true innovation is the combination of creativity, open mindedness and deep understanding of the business.

They conduct their business with a high degree of integrity and a keen sense of social responsibility. Trust is the essence of Zuellig Pharma’s history. They uphold their integrity and the trust placed in them in all their endeavours. They aim to create ethical and sustainable solutions that advance their business partners and the wider community.

Zuellig Pharma’s people make a difference. Every day, their 1700+ strong employees challenge themselves on how they can deliver their promise of making healthcare more accessible. When the Corporation embarked on phases of a transformation journey, they saw the shift in structure, new service offerings, new competencies and types of talents required to drive the change. In the midst of these challenges, they relied on their people’s knowledge, expertise and enthusiasm to embrace new ways of doing things.

Anchored on their value of Passion for Excellence, Zuellig Pharma has established a robust performance management system that supports their thrust of building a performance-driven organization. The top-down approach gives their people a better understanding of how their individual work contributes to the achievement of ZPC’s overall goals. The process encourages self management of performance, timely feedbacking, meaningful performance and development discussions and rewarding of excellent performance. The process is automated for a more efficient administration and analysis of results.

Zuellig Pharma believes in Personal Growth. They strive to build a nurturing environment that encourages people to grow in their careers and personal lives. The organization considers learning and development as a very important aspect in nurturing the leadership and functional capabilities of their people. Aligned with this belief, they provide resources and opportunities to their people to enhance competencies for their present role and for career progression, continuously develop new competencies for future requirements and generate overall personal and job satisfaction.

The Corporation has developed a talent development process that enables identification, calibration and development of talents and career planning, pathing and placement. While development varies in degree, there are key talents who are provided with more structured, focused and purposive development interventions and experiential learning opportunities. Development interventions include cross posting, special assignment/projects, immersions, exposure to the executive leadership team, coaching and mentoring and classroom training.

In Zuellig Pharma, the management look after the wellbeing of their employees and have developed a three pronged approach to promote sound mind, body and soul. The sound mind is not only anchored on knowledge and skills improvement but also includes packet learning lessons that can guide everyday living such as health fora, financial wellness and the like. Employees are encouraged to instill the discipline of healthy living with activities such as after-office group exercises, sports clubs, vaccination programs, annual medical check-ups, etc. To feed the soul, regular mass celebrations and key religious activities are conducted.

These people initiatives are being implemented to continuously maintain the engagement and involvement of the people at Zuellig Pharma as demonstrated by the Corporation’s high engagement score in the series of Employee Engagement Surveys conducted region-wide. Everything which is done in Zuellig Pharma is in pursuit of Service Excellence.