PUBLIC MEDICARE GROUP SDN BHD | APEA - Asia Pacific Enterprise Awards Asia Pacific Enterprise Awards

FAST ENTERPRISE CATEGORY

PUBLIC MEDICARE GROUP SDN BHD

Information about the Company
Public Medicare Group (PMG) is a leading healthcare company that specializes in pharmacy, medical clinic, and dental clinic services. Founded in 2012 by Dr. Chieng King Chong, PMG has rapidly grown to become one of the largest local primary healthcare providers in Malaysia. With over 90 entities spread across Sarawak, Sabah, and Peninsular Malaysia, PMG is committed to delivering affordable, professional, and comprehensive healthcare services to local communities.

PMG’s core business revolves around pharmacy services, medical clinics, and dental clinics. It caters to a wide range of markets, beginning its business in Sarawak with 40 pharmacies, 14 medical clinics, and 6 dental clinics. It has further expanded its presence to 20 pharmacies in Sabah and 11 pharmacies in West Malaysia.

Innovative Corporate Culture & Growth Initiatives
The innovative corporate culture at PMG revolves around three core values. Firstly, “Teammate” emphasizes the importance of teamwork and collaboration, recognizing that a united team can achieve far more than an individual. Secondly, “Love” encourages employees to express care and compassion towards colleagues, family members, and even competitors, as these relationships foster support, growth, and personal development. Lastly, “Trust” is a fundamental value at PMG, promoting trust within the team and ensuring integrity when serving customers.

PMG’s fast-paced culture and innovation initiatives have played a crucial role in its growth strategy. The company has implemented a detailed growth plan, including timelines, milestones, market penetration strategies, and product development plans. With a focus on adapting to changing market demands, PMG continuously seeks innovative approaches to diversify its healthcare services. Investing in talent development and technological advancements are key pillars of PMG’s growth strategy, ensuring a sustainable and competitive edge.

Despite the rapid growth, PMG has faced certain challenges along the way. Managing talent resources has been a significant hurdle, particularly due to the reluctance of professionals to stay long-term in Sarikei, where the company’s headquarters is located. To address this issue, PMG established a new office in West Malaysia in December 2022, attracting nearly 20 new members and expanding its team at an accelerated pace.

PMG has also navigated the challenge of price wars brought on by competitors. Recognizing this issue five years ago, PMG proactively developed high-quality products with superior efficacy and ingredients. This not only ensured better patient outcomes but also provided the company with greater control over pricing, mitigating the impact of price competition.
Achievements & Impact
In terms of achievements, PMG has witnessed significant financial success. The company’s turnover has steadily increased, surpassing RM 160 million in 2022, compared to RM 72 million in 2020. Currently, PMG operates 40 pharmacies, 14 medical clinics, and 6 dental clinics in Sarawak, with plans for 20 pharmacies in Sabah and 11 pharmacies in West Malaysia. With a projected team size of over a thousand employees, PMG’s growth has had a positive impact on employment opportunities in the healthcare sector.

PMG’s sustainable growth strategy focuses on talent development and operational excellence. The company values employee growth and offers opportunities for exceptional pharmacists and doctors to become shareholders in branch entities, fostering a sense of ownership and shared success. Other team members, such as pharmacy assistants, are rewarded through a profit-sharing system based on company goals and sales targets. This incentivizes performance and allows employees to earn substantial bonuses, with an average split of 40% basic salary and 60% profit-sharing.

Future Direction
Looking ahead, PMG aims to further expand its business coverage by increasing the number of medical clinics and pharmacies. With a target of 300 branches in the next four years, PMG aims to enhance its presence and better serve local communities. The company will continue to prioritize team collaboration, love for others, and trust as the foundation of its corporate culture.

PMG is dedicated to becoming a leader in the local healthcare services sector, making a significant impact in the industry. By actively seeking new partnerships, enhancing technological capabilities, and delivering exceptional services, PMG strives to provide high-quality healthcare experiences. Through innovative corporate culture and growth initiatives, PMG has achieved remarkable success, positively impacting local communities.

Moving forward, the company remains committed to delivering exceptional healthcare services, sustaining growth, and driving continuous development and innovation in the local healthcare services sector.

FAST ENTERPRISE CATEGORY

PUBLIC MEDICARE GROUP SDN BHD

Information about the Company
Public Medicare Group (PMG) is a leading healthcare company that specializes in pharmacy, medical clinic, and dental clinic services. Founded in 2012 by Dr. Chieng King Chong, PMG has rapidly grown to become one of the largest local primary healthcare providers in Malaysia. With over 90 entities spread across Sarawak, Sabah, and Peninsular Malaysia, PMG is committed to delivering affordable, professional, and comprehensive healthcare services to local communities.

PMG’s core business revolves around pharmacy services, medical clinics, and dental clinics. It caters to a wide range of markets, beginning its business in Sarawak with 40 pharmacies, 14 medical clinics, and 6 dental clinics. It has further expanded its presence to 20 pharmacies in Sabah and 11 pharmacies in West Malaysia.

Innovative Corporate Culture & Growth Initiatives
The innovative corporate culture at PMG revolves around three core values. Firstly, “Teammate” emphasizes the importance of teamwork and collaboration, recognizing that a united team can achieve far more than an individual. Secondly, “Love” encourages employees to express care and compassion towards colleagues, family members, and even competitors, as these relationships foster support, growth, and personal development. Lastly, “Trust” is a fundamental value at PMG, promoting trust within the team and ensuring integrity when serving customers.

PMG’s fast-paced culture and innovation initiatives have played a crucial role in its growth strategy. The company has implemented a detailed growth plan, including timelines, milestones, market penetration strategies, and product development plans. With a focus on adapting to changing market demands, PMG continuously seeks innovative approaches to diversify its healthcare services. Investing in talent development and technological advancements are key pillars of PMG’s growth strategy, ensuring a sustainable and competitive edge.

Despite the rapid growth, PMG has faced certain challenges along the way. Managing talent resources has been a significant hurdle, particularly due to the reluctance of professionals to stay long-term in Sarikei, where the company’s headquarters is located. To address this issue, PMG established a new office in West Malaysia in December 2022, attracting nearly 20 new members and expanding its team at an accelerated pace.

PMG has also navigated the challenge of price wars brought on by competitors. Recognizing this issue five years ago, PMG proactively developed high-quality products with superior efficacy and ingredients. This not only ensured better patient outcomes but also provided the company with greater control over pricing, mitigating the impact of price competition.
Achievements & Impact
In terms of achievements, PMG has witnessed significant financial success. The company’s turnover has steadily increased, surpassing RM 160 million in 2022, compared to RM 72 million in 2020. Currently, PMG operates 40 pharmacies, 14 medical clinics, and 6 dental clinics in Sarawak, with plans for 20 pharmacies in Sabah and 11 pharmacies in West Malaysia. With a projected team size of over a thousand employees, PMG’s growth has had a positive impact on employment opportunities in the healthcare sector.

PMG’s sustainable growth strategy focuses on talent development and operational excellence. The company values employee growth and offers opportunities for exceptional pharmacists and doctors to become shareholders in branch entities, fostering a sense of ownership and shared success. Other team members, such as pharmacy assistants, are rewarded through a profit-sharing system based on company goals and sales targets. This incentivizes performance and allows employees to earn substantial bonuses, with an average split of 40% basic salary and 60% profit-sharing.

Future Direction
Looking ahead, PMG aims to further expand its business coverage by increasing the number of medical clinics and pharmacies. With a target of 300 branches in the next four years, PMG aims to enhance its presence and better serve local communities. The company will continue to prioritize team collaboration, love for others, and trust as the foundation of its corporate culture.

PMG is dedicated to becoming a leader in the local healthcare services sector, making a significant impact in the industry. By actively seeking new partnerships, enhancing technological capabilities, and delivering exceptional services, PMG strives to provide high-quality healthcare experiences. Through innovative corporate culture and growth initiatives, PMG has achieved remarkable success, positively impacting local communities.

Moving forward, the company remains committed to delivering exceptional healthcare services, sustaining growth, and driving continuous development and innovation in the local healthcare services sector.