Health Management International Ltd (“HMI” or the “Group”) is a growing regional private healthcare provider with presence in Singapore, Malaysia and Indonesia. HMI owns two tertiary hospitals in Malaysia – Mahkota Medical Centre in Malacca and Regency Specialist Hospital in Iskandar Malaysia, Johor. The Group also owns HMI Institute of Health Sciences in Singapore, and a network of 17 representative offices in Indonesia, Malaysia and Singapore.

Ms Chin Wei Jia, the Group Chief Executive Officer of HMI, first joined HMI as a Management Trainee in 2002, after completing her Master’s degree in international relations at Johns Hopkins University. As Management Trainee, Wei Jia was involved in the business operations at a very hands-on level and got acquainted with the complex details and operational constraints of running a healthcare company. During this period, HMI was undergoing restructuring to focus on providing healthcare services in Malaysia and converting its Singapore business from providing healthcare services to healthcare education services instead. In her early days at HMI, one of the first few lessons that Wei Jia encountered was the difficulty of managing change, financing, staffing challenges and supplier demands during business restructuring. This experience offered Wei Jia valuable lessons in managing the business beyond the numbers and ingrained in her the importance of building resilience and fostering innovation for business sustainability during both good and challenging times. Guided by the value of improving lives through quality healthcare and education, Wei Jia went through a steep learning curve and contributed to the growth of HMI in her various capacities over the years to build HMI into a fast-growing healthcare group listed on the Mainboard of the Singapore Stock Exchange with a market capitalisation of S$550 million today.

Mahkota Medical Centre (“Mahkota”), established in 1994, was loss making when HMI took a management contract and small stake of the hospital in 1998. HMI immediately implemented a comprehensive restructuring plan including the introduction of a new business partnership model adapted from the Singapore private healthcare practice, where doctors are able to buy medical suites from the hospital. Through disciplined execution of the restructuring plan, HMI managed to turn around the loss-making hospital in just two years, and no doctor who has bought a medical suite has left the hospital.

Over the years, HMI invested in the growing of the medical tourist segment of the business. Mahkota was one of the early movers in attracting patients from Indonesia with its first representative office set up across the Straits of Malacca in Pekan Baru in 1999. Today, Mahkota has become a leading medical tourism hospital, as well as the largest private tertiary hospital in South Malaysia with an expanding suite of healthcare services. Wei Jia has also continued to work closely with doctors and the management team to build Centres of Excellence in order to continuously improve and provide quality and comprehensive care to all patients. As an example, Mahkota is the first and the only hospital in Malacca state to offer nuclear medicine services that detect early stages of cancer with a high degree of sensitivity, with the launch of its Positron Emission Tomography – Computed Tomography scanner services in early 2017. Wei Jia also contributed to the establishment of HMI’s healthcare education business in 2002. The HMI Institute strongly believes in lifelong learning and has constantly reviewed and upgraded their courses to keep up with the changing healthcare industry needs. Today, the HMI Institute is a Skills Future Singapore accredited Continuing Education and Training Centre for the healthcare support sector, and has trained over 110,000 individuals in healthcare and life-saving skills.