Information about the Company
Established in 1979, The Mall Group has grown to become one of Thailand’s leading retail mall operators and now encompasses 9 shopping malls, 8 stand-alone, and 2 online platforms.
Malls under The Mall Group's portfolio are the Siam Paragon, Emporium, Emquartier, The Mall, Skyport, and two new upcoming malls Emsphere and Bangkok Mall. The group owns and manages over 3,000,000 sqm of retail space.
Currently, The Mall Group's revenue is approximately USD1.2 billion per annum, and the group has over 10,000 employees.
Company Culture & Company Activities
The Group actively fosters professionalism with a strong family bond and team spirit through its managers, training, and team bonding activities. Currently, it enjoys a low staff turnover rate and a large percentage of the staff has been with the company for over 10 years. This loyalty is one of the keys to the Group’s success.
During the pandemic, a no lay-off and salary reduction policy was put in place and communicated to all staff to ease any fears. Instead, a hiring freeze was implemented, and voluntary early retirement was offered to those who were eligible. Departments were asked to reorganize and flexible working procedures were put in place.
The Group also set up a Covid prevention committee to coordinate prevention measures and to help any staff member who required hospitalization and/ or isolation procedures due to Covid.
Moreover, The Mall Group is committed to helping to create a sustainable future for all and has put in place a CSR program called “M HEART” under 3 pillars. The Group gives back to the community through donations for medical equipment support during the pandemic worth THB30 million and the Chipatana anti-Covid program, delivery of free 3-meal lunch boxes to healthcare workers for 30 days, and distribution of essential kits to people in need around Bangkok. The Mall Group also set up the first non-hospital vaccination center in Thailand at The Mall Bangkapi and vaccinations were made available at other properties.
Besides, The Mall Group has long supported the Thai Red Cross, operating the leading blood donation centers at all The Mall brand (except Ramkumheang) and Emporium stores. The Mall group has been the number 1 blood supplier to the Thai Red Cross for 15 consecutive years. During the pandemic, the group instigated the M-Heart blood donation campaign “SaiLohid Sai Jai 100 million cc” to encourage donors to come forward and donate blood.
Additionally, The Mall Group was the first department store in Thailand to join the United Nations Environmental Program (UNEP) and commit to a climate-neutral network in 2007.
To achieve the principles of the Circular Economy, The Mall Group is committed to reducing its carbon footprint, and it has introduced energy and material saving measures throughout its properties. These include switching to LED lighting, recycling wastewater, introducing biodegradable bags, plastic drop points for recycling, and upcycling to medical PPE suits. The Group has also introduced innovative plastics management to protect the Thai seas, and it sources local produce and goods wherever possible.
Established in 1979, The Mall Group has grown to become one of Thailand’s leading retail mall operators and now encompasses 9 shopping malls, 8 stand-alone, and 2 online platforms.
Malls under The Mall Group's portfolio are the Siam Paragon, Emporium, Emquartier, The Mall, Skyport, and two new upcoming malls Emsphere and Bangkok Mall. The group owns and manages over 3,000,000 sqm of retail space.
Currently, The Mall Group's revenue is approximately USD1.2 billion per annum, and the group has over 10,000 employees.
Company Culture & Company Activities
The Group actively fosters professionalism with a strong family bond and team spirit through its managers, training, and team bonding activities. Currently, it enjoys a low staff turnover rate and a large percentage of the staff has been with the company for over 10 years. This loyalty is one of the keys to the Group’s success.
During the pandemic, a no lay-off and salary reduction policy was put in place and communicated to all staff to ease any fears. Instead, a hiring freeze was implemented, and voluntary early retirement was offered to those who were eligible. Departments were asked to reorganize and flexible working procedures were put in place.
The Group also set up a Covid prevention committee to coordinate prevention measures and to help any staff member who required hospitalization and/ or isolation procedures due to Covid.
Moreover, The Mall Group is committed to helping to create a sustainable future for all and has put in place a CSR program called “M HEART” under 3 pillars. The Group gives back to the community through donations for medical equipment support during the pandemic worth THB30 million and the Chipatana anti-Covid program, delivery of free 3-meal lunch boxes to healthcare workers for 30 days, and distribution of essential kits to people in need around Bangkok. The Mall Group also set up the first non-hospital vaccination center in Thailand at The Mall Bangkapi and vaccinations were made available at other properties.
Besides, The Mall Group has long supported the Thai Red Cross, operating the leading blood donation centers at all The Mall brand (except Ramkumheang) and Emporium stores. The Mall group has been the number 1 blood supplier to the Thai Red Cross for 15 consecutive years. During the pandemic, the group instigated the M-Heart blood donation campaign “SaiLohid Sai Jai 100 million cc” to encourage donors to come forward and donate blood.
Additionally, The Mall Group was the first department store in Thailand to join the United Nations Environmental Program (UNEP) and commit to a climate-neutral network in 2007.
To achieve the principles of the Circular Economy, The Mall Group is committed to reducing its carbon footprint, and it has introduced energy and material saving measures throughout its properties. These include switching to LED lighting, recycling wastewater, introducing biodegradable bags, plastic drop points for recycling, and upcycling to medical PPE suits. The Group has also introduced innovative plastics management to protect the Thai seas, and it sources local produce and goods wherever possible.
‘To create an unparalleled world-class retail phenomenon with a pioneering spirit that becomes the Pride of Our Nation.’
Achievements & Impact
The Mall Group believes in the importance of a strong corporate culture built around home-grown staff with long experience in its industry. Their knowledge, skills, and enthusiasm are then passed to the next generation of talented Thais who will build the future of the company.
A big part of the Group's success is that The Mall Group has supported its partners from big enterprises to small and medium enterprises (SMEs). The Mall Group has helped create jobs, innovators, celebrities and pushed them towards success.
In order to always improve the Group’s customer-centric vision, it conducts ongoing customer research to better understand shoppers’ needs and thus has introduced a host of new technologies, facilities, products, and promotions to improve services and customer experience throughout its malls. According to recent research from Jan 1 – Jun 1, 2022, the Group achieved a satisfaction rate of over 70% from its customers. The M card, the Group’s long-established loyalty card, is a key spearhead offering that retains existing customer loyalty as well as draws in new users for sustainable growth.
Future Direction
As the Thai retail market continues to expand, the Group is seeking new opportunities to grow its business and offer its customers a more innovative product. The Group’s digital shopping channels continue to grow, and it has expanded into new technologies like the Metaverse integrating into a new shopping experience. For physical stores, it is currently developing two new malls (Bangkok Mall and Emsphere) that will increase its retail space by over 1.2 million sqm. Bangkok Mall will be the largest mall in South East Asia.
The Mall Group believes in the importance of a strong corporate culture built around home-grown staff with long experience in its industry. Their knowledge, skills, and enthusiasm are then passed to the next generation of talented Thais who will build the future of the company.
A big part of the Group's success is that The Mall Group has supported its partners from big enterprises to small and medium enterprises (SMEs). The Mall Group has helped create jobs, innovators, celebrities and pushed them towards success.
In order to always improve the Group’s customer-centric vision, it conducts ongoing customer research to better understand shoppers’ needs and thus has introduced a host of new technologies, facilities, products, and promotions to improve services and customer experience throughout its malls. According to recent research from Jan 1 – Jun 1, 2022, the Group achieved a satisfaction rate of over 70% from its customers. The M card, the Group’s long-established loyalty card, is a key spearhead offering that retains existing customer loyalty as well as draws in new users for sustainable growth.
Future Direction
As the Thai retail market continues to expand, the Group is seeking new opportunities to grow its business and offer its customers a more innovative product. The Group’s digital shopping channels continue to grow, and it has expanded into new technologies like the Metaverse integrating into a new shopping experience. For physical stores, it is currently developing two new malls (Bangkok Mall and Emsphere) that will increase its retail space by over 1.2 million sqm. Bangkok Mall will be the largest mall in South East Asia.
CORPORATE EXCELLENCE CATEGORY
The Mall Group
Information about the Company
Established in 1979, The Mall Group has grown to become one of Thailand’s leading retail mall operators and now encompasses 9 shopping malls, 8 stand-alone, and 2 online platforms.
Malls under The Mall Group's portfolio are the Siam Paragon, Emporium, Emquartier, The Mall, Skyport, and two new upcoming malls Emsphere and Bangkok Mall. The group owns and manages over 3,000,000 sqm of retail space.
Currently, The Mall Group's revenue is approximately USD1.2 billion per annum, and the group has over 10,000 employees.
Company Culture & Company Activities
The Group actively fosters professionalism with a strong family bond and team spirit through its managers, training, and team bonding activities. Currently, it enjoys a low staff turnover rate and a large percentage of the staff has been with the company for over 10 years. This loyalty is one of the keys to the Group’s success.
During the pandemic, a no lay-off and salary reduction policy was put in place and communicated to all staff to ease any fears. Instead, a hiring freeze was implemented, and voluntary early retirement was offered to those who were eligible. Departments were asked to reorganize and flexible working procedures were put in place.
The Group also set up a Covid prevention committee to coordinate prevention measures and to help any staff member who required hospitalization and/ or isolation procedures due to Covid.
Moreover, The Mall Group is committed to helping to create a sustainable future for all and has put in place a CSR program called “M HEART” under 3 pillars. The Group gives back to the community through donations for medical equipment support during the pandemic worth THB30 million and the Chipatana anti-Covid program, delivery of free 3-meal lunch boxes to healthcare workers for 30 days, and distribution of essential kits to people in need around Bangkok. The Mall Group also set up the first non-hospital vaccination center in Thailand at The Mall Bangkapi and vaccinations were made available at other properties.
Besides, The Mall Group has long supported the Thai Red Cross, operating the leading blood donation centers at all The Mall brand (except Ramkumheang) and Emporium stores. The Mall group has been the number 1 blood supplier to the Thai Red Cross for 15 consecutive years. During the pandemic, the group instigated the M-Heart blood donation campaign “SaiLohid Sai Jai 100 million cc” to encourage donors to come forward and donate blood.
Additionally, The Mall Group was the first department store in Thailand to join the United Nations Environmental Program (UNEP) and commit to a climate-neutral network in 2007.
To achieve the principles of the Circular Economy, The Mall Group is committed to reducing its carbon footprint, and it has introduced energy and material saving measures throughout its properties. These include switching to LED lighting, recycling wastewater, introducing biodegradable bags, plastic drop points for recycling, and upcycling to medical PPE suits. The Group has also introduced innovative plastics management to protect the Thai seas, and it sources local produce and goods wherever possible.
Established in 1979, The Mall Group has grown to become one of Thailand’s leading retail mall operators and now encompasses 9 shopping malls, 8 stand-alone, and 2 online platforms.
Malls under The Mall Group's portfolio are the Siam Paragon, Emporium, Emquartier, The Mall, Skyport, and two new upcoming malls Emsphere and Bangkok Mall. The group owns and manages over 3,000,000 sqm of retail space.
Currently, The Mall Group's revenue is approximately USD1.2 billion per annum, and the group has over 10,000 employees.
Company Culture & Company Activities
The Group actively fosters professionalism with a strong family bond and team spirit through its managers, training, and team bonding activities. Currently, it enjoys a low staff turnover rate and a large percentage of the staff has been with the company for over 10 years. This loyalty is one of the keys to the Group’s success.
During the pandemic, a no lay-off and salary reduction policy was put in place and communicated to all staff to ease any fears. Instead, a hiring freeze was implemented, and voluntary early retirement was offered to those who were eligible. Departments were asked to reorganize and flexible working procedures were put in place.
The Group also set up a Covid prevention committee to coordinate prevention measures and to help any staff member who required hospitalization and/ or isolation procedures due to Covid.
Moreover, The Mall Group is committed to helping to create a sustainable future for all and has put in place a CSR program called “M HEART” under 3 pillars. The Group gives back to the community through donations for medical equipment support during the pandemic worth THB30 million and the Chipatana anti-Covid program, delivery of free 3-meal lunch boxes to healthcare workers for 30 days, and distribution of essential kits to people in need around Bangkok. The Mall Group also set up the first non-hospital vaccination center in Thailand at The Mall Bangkapi and vaccinations were made available at other properties.
Besides, The Mall Group has long supported the Thai Red Cross, operating the leading blood donation centers at all The Mall brand (except Ramkumheang) and Emporium stores. The Mall group has been the number 1 blood supplier to the Thai Red Cross for 15 consecutive years. During the pandemic, the group instigated the M-Heart blood donation campaign “SaiLohid Sai Jai 100 million cc” to encourage donors to come forward and donate blood.
Additionally, The Mall Group was the first department store in Thailand to join the United Nations Environmental Program (UNEP) and commit to a climate-neutral network in 2007.
To achieve the principles of the Circular Economy, The Mall Group is committed to reducing its carbon footprint, and it has introduced energy and material saving measures throughout its properties. These include switching to LED lighting, recycling wastewater, introducing biodegradable bags, plastic drop points for recycling, and upcycling to medical PPE suits. The Group has also introduced innovative plastics management to protect the Thai seas, and it sources local produce and goods wherever possible.
‘To create an unparalleled world-class retail phenomenon with a pioneering spirit that becomes the Pride of Our Nation.’
Achievements & Impact
The Mall Group believes in the importance of a strong corporate culture built around home-grown staff with long experience in its industry. Their knowledge, skills, and enthusiasm are then passed to the next generation of talented Thais who will build the future of the company.
A big part of the Group's success is that The Mall Group has supported its partners from big enterprises to small and medium enterprises (SMEs). The Mall Group has helped create jobs, innovators, celebrities and pushed them towards success.
In order to always improve the Group’s customer-centric vision, it conducts ongoing customer research to better understand shoppers’ needs and thus has introduced a host of new technologies, facilities, products, and promotions to improve services and customer experience throughout its malls. According to recent research from Jan 1 – Jun 1, 2022, the Group achieved a satisfaction rate of over 70% from its customers. The M card, the Group’s long-established loyalty card, is a key spearhead offering that retains existing customer loyalty as well as draws in new users for sustainable growth.
Future Direction
As the Thai retail market continues to expand, the Group is seeking new opportunities to grow its business and offer its customers a more innovative product. The Group’s digital shopping channels continue to grow, and it has expanded into new technologies like the Metaverse integrating into a new shopping experience. For physical stores, it is currently developing two new malls (Bangkok Mall and Emsphere) that will increase its retail space by over 1.2 million sqm. Bangkok Mall will be the largest mall in South East Asia.
The Mall Group believes in the importance of a strong corporate culture built around home-grown staff with long experience in its industry. Their knowledge, skills, and enthusiasm are then passed to the next generation of talented Thais who will build the future of the company.
A big part of the Group's success is that The Mall Group has supported its partners from big enterprises to small and medium enterprises (SMEs). The Mall Group has helped create jobs, innovators, celebrities and pushed them towards success.
In order to always improve the Group’s customer-centric vision, it conducts ongoing customer research to better understand shoppers’ needs and thus has introduced a host of new technologies, facilities, products, and promotions to improve services and customer experience throughout its malls. According to recent research from Jan 1 – Jun 1, 2022, the Group achieved a satisfaction rate of over 70% from its customers. The M card, the Group’s long-established loyalty card, is a key spearhead offering that retains existing customer loyalty as well as draws in new users for sustainable growth.
Future Direction
As the Thai retail market continues to expand, the Group is seeking new opportunities to grow its business and offer its customers a more innovative product. The Group’s digital shopping channels continue to grow, and it has expanded into new technologies like the Metaverse integrating into a new shopping experience. For physical stores, it is currently developing two new malls (Bangkok Mall and Emsphere) that will increase its retail space by over 1.2 million sqm. Bangkok Mall will be the largest mall in South East Asia.