Vietnam Concentrix Services Co., Ltd. | APEA - Asia Pacific Enterprise Awards

CORPORATE EXCELLENCE CATEGORY

Vietnam Concentrix Services Co., Ltd.

Company Introduction
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, its staff delivers next generation customer experience and helps companies connect with their customers seamlessly.

Concentrix’ operating philosophy relies on its 3Vs: Visibility: To spot opportunities, address problems and foster a culture of listening and learning through industry, clients and its staff. Velocity: To adapt quickly and anticipate changes in the marketplace and clients’ business. Value: To ensure that employees, clients, and shareholders are considered and upheld in all that is done.

It is with this vision, the organization leads the everyday path to become the greatest customer engagement services company in the world, rich in diversity and talent.

Corporate Culture
The company's organizational culture is strongly lead by 9 behavioural principles that act as guiding light on how to run a business. The Company are fanatical about our clients and staff, have integrity with exemplary character, are tenacious in their pursuit of excellence, value knowledge openness and transparency, have contrarian views on how to run a business, bold in their decisions, disruptive in the marketplace, investing in the future, contribute and are one concentrix.

With staff at its core, there are multiple ways through which the company engages with its employees. From annual corporate events and activities like adventure sports, comedy shows, recreational activities to celebrating staff birthdays and work anniversary, every day is about the spirit of One Team, One Company and One Concentrix. However, life at Concentrix goes beyond fun. It is about a wholesome experience which its staff avails through various employee wellness initiatives like world class fitness centre, mental health programs and becoming part of company’s CSR initiatives that run deep within the company belief system. As part of the organization, an employee enjoys various benefits through Employee Assistance Program and periodic Health Check-ups which take care of staff and their families health and wellbeing.

Achievements and Impact
As part of a global expansion, Concentrix expanded its footprints in the emerging Vietnam market in September 2017. Ever since, the company has grown with over 1000+ headcount, seven logos and three state-of-the-art sites at Ho Chi Minh City.

There is a firm belief within the organization to continuously create and upgrade talent development initiatives that help growth of its staff. There are online, and instructor led learning programs available – level wise, skill based, need based. A total of 8488+ hours have been invested for 100% staff to help them scale in their personal and professional journeys. With an unexpected arrival of global pandemic, the company has successfully diversified its approach to virtual learning programs. It has put together a stronger Learn-at-Home plan that maximizes reach at all levels. This is what makes Concentrix a great place to work, where the aim remains to upskill its staff to become better leaders.

Future Direction
Concentrix is gradually expanding its footprints in Vietnam and is coming up with another site in the next financial year. This strategic expansion in Vietnam is due to significant and accelerated growth in key client accounts. Also, the exceptional workforce of the country who understand how to address the needs of today’s customers is the reason behind its clients’ trust resulting into the rapid growth in the country.

CORPORATE EXCELLENCE CATEGORY

Vietnam Concentrix Services Co., Ltd.

Company Introduction
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, its staff delivers next generation customer experience and helps companies connect with their customers seamlessly.

Concentrix’ operating philosophy relies on its 3Vs: Visibility: To spot opportunities, address problems and foster a culture of listening and learning through industry, clients and its staff. Velocity: To adapt quickly and anticipate changes in the marketplace and clients’ business. Value: To ensure that employees, clients, and shareholders are considered and upheld in all that is done.

It is with this vision, the organization leads the everyday path to become the greatest customer engagement services company in the world, rich in diversity and talent.

Corporate Culture
The company's organizational culture is strongly lead by 9 behavioural principles that act as guiding light on how to run a business. The Company are fanatical about our clients and staff, have integrity with exemplary character, are tenacious in their pursuit of excellence, value knowledge openness and transparency, have contrarian views on how to run a business, bold in their decisions, disruptive in the marketplace, investing in the future, contribute and are one concentrix.

With staff at its core, there are multiple ways through which the company engages with its employees. From annual corporate events and activities like adventure sports, comedy shows, recreational activities to celebrating staff birthdays and work anniversary, every day is about the spirit of One Team, One Company and One Concentrix. However, life at Concentrix goes beyond fun. It is about a wholesome experience which its staff avails through various employee wellness initiatives like world class fitness centre, mental health programs and becoming part of company’s CSR initiatives that run deep within the company belief system. As part of the organization, an employee enjoys various benefits through Employee Assistance Program and periodic Health Check-ups which take care of staff and their families health and wellbeing.

Achievements and Impact
As part of a global expansion, Concentrix expanded its footprints in the emerging Vietnam market in September 2017. Ever since, the company has grown with over 1000+ headcount, seven logos and three state-of-the-art sites at Ho Chi Minh City.

There is a firm belief within the organization to continuously create and upgrade talent development initiatives that help growth of its staff. There are online, and instructor led learning programs available – level wise, skill based, need based. A total of 8488+ hours have been invested for 100% staff to help them scale in their personal and professional journeys. With an unexpected arrival of global pandemic, the company has successfully diversified its approach to virtual learning programs. It has put together a stronger Learn-at-Home plan that maximizes reach at all levels. This is what makes Concentrix a great place to work, where the aim remains to upskill its staff to become better leaders.

Future Direction
Concentrix is gradually expanding its footprints in Vietnam and is coming up with another site in the next financial year. This strategic expansion in Vietnam is due to significant and accelerated growth in key client accounts. Also, the exceptional workforce of the country who understand how to address the needs of today’s customers is the reason behind its clients’ trust resulting into the rapid growth in the country.