MILITARY COMMERCIAL JOINT STOCK BANK (MB BANK) | APEA - Asia Pacific Enterprise Awards Asia Pacific Enterprise Awards
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CORPORATE EXCELLENCE CATEGORY

MILITARY COMMERCIAL JOINT STOCK BANK (MB BANK)

Information about the Company
The Military Commercial Joint Stock Bank, henceforth referred to as MBBank, implements the activities of a commercial bank in accordance with the provisions of the law and the State Bank of Vietnam.

These activities include (1) financial services activities such as cash management services, banking consultancy, consultancy of corporate finance, fiduciary, trustee, agents in the field related to banking activities, insurance trade, asset management, trade of valuable papers, investment in government bonds future and other activities approved by the State Bank; (2) wholesale of metals and metal ores (business, trade, and the sales and purchase of gold bars); (3) activities of insurance agents and brokers; and (4) other currency intermediation.

The company’s vision is to become a Digital Corporation and a Leading Financial Group. Its mission is to be of service for the development of the country and for the interests of customers; this will be done in accordance with the Bank’s 6 core values of Unity, Discipline, Dedication, Enforcement, Reliability, and Efficiency.

Corporate Culture & Company Activities
MBBank offers many employee benefits to enhance company culture. This includes a daily radio session, a 15-minute exercise session every day, a 1-5 hour/week activity session for parents to talk with their children, and even motivational programs where employees can receive trophies/rewards for excellent ideas, contributions, and high workplace engagement. There is also a special program where staff can have lunch with MBBank’s CEO.

As "being socially responsible" is a part of MBBank’s working philosophy, the bank organized the "Building a Social Network for Charity in Vietnam" project which won many prestigious awards. This project’s application has more than 1 million users, has been supporting more than 1 million members, provides utilities for nearly 1,200 fundraising organizations and individuals, and organizes more than 3,200 campaigns on average every day. It has also mobilized more than VND 430 billion in support and has become a foundation for volunteering.

On the same note, the HiGreen - Green Dawn Campaign is a part of the Bank’s "Participatory CSR" campaign project, aiming to convey the message of sustainable living and caring for the environment and the community. Funds raised from the campaign will be sponsored for social enterprises to renovate spontaneous landfills and build playgrounds and open spaces. So far, it has funded environmentally friendly, sustainable public buildings in 4 major cities of Vietnam.

Besides that, 2023 brought Phase 1 of the Running Challenge Campaign, which has attracted nearly 30,000 people nationwide to participate, completing 100% of the goal with 3 million km of running and VND 8.1 billion in counterpart funding.

Achievements and Impact
As a part of the Bank’s achievements in its business of 2023, it reached a revenue of VND 47.306 billion, a consolidated pre-tax profit of VND 26.306 billion, and an equity worth VND 96.711 billion.

MBBank’s network expansion comprises of 1 headquarter office, 319 domestic transaction locations, 1 representative office in Russia, 2 overseas transaction locations (Laos and Cambodia), and 16.324 employees.

At the same time in 2023, the orientation of MBBank’s development included becoming the number 1 digital bank in Vietnam and being among the top 3 Vietnam retail banks, top 3 commercial banks with the highest quality and efficiency, and the top 3 banks in terms of efficiency in Vietnam. MBBank aims to become the best earning bank in Asia.

Future Direction
MBBank intends to retain its focus on the effective, timely, and complete implementation of its 2022-2026 strategy. The bank will be carrying out 5 transformation initiatives with 22 key projects dedicated to its target of becoming the leading digitized enterprise. These projects will cover Financial Administration and Smart Data, Smart Risk Management, and a Flexible IT Infrastructure.

An aspect that will be given more emphasis includes Smart Sales and Customer Insights wherein MBBank has established several business projects including Customer Insight, Smart Channel, Smart Marketing, Digital Lending, and Customer Onboarding in order to reach 30 million customers in 2024, converting 90% of traditional transactions into digital.

In addition, MBBank will expand Smart Bank locations to attract customers and increase their benefits; diversify automated digital products, fine-tune online onboarding sessions for individuals and business customers, optimize customer service timings at the counter, and increase customer satisfaction across other channels to 85%.

It will also delve into Smart Operations by implementing Business Process Re-engineering (BPR) and Robotic Process Automation (RPA) projects. MBBank will dramatically speed up customer transaction and internal processing time as well as optimize its resources. Turnaround time (TAT) commitments will allow proper competition and motivate MBBank in its pursuit of becoming listed among the top 3 commercial banks.

MBBank’s goals for its 2022-2026 strategy include reaching 35 million active individual customers and having 500 thousand corporate customers conduct their transactions via digital channels.

CORPORATE EXCELLENCE CATEGORY

MILITARY COMMERCIAL JOINT STOCK BANK (MB BANK)

Information about the Company
The Military Commercial Joint Stock Bank, henceforth referred to as MBBank, implements the activities of a commercial bank in accordance with the provisions of the law and the State Bank of Vietnam.

These activities include (1) financial services activities such as cash management services, banking consultancy, consultancy of corporate finance, fiduciary, trustee, agents in the field related to banking activities, insurance trade, asset management, trade of valuable papers, investment in government bonds future and other activities approved by the State Bank; (2) wholesale of metals and metal ores (business, trade, and the sales and purchase of gold bars); (3) activities of insurance agents and brokers; and (4) other currency intermediation.

The company’s vision is to become a Digital Corporation and a Leading Financial Group. Its mission is to be of service for the development of the country and for the interests of customers; this will be done in accordance with the Bank’s 6 core values of Unity, Discipline, Dedication, Enforcement, Reliability, and Efficiency.

Corporate Culture & Company Activities
MBBank offers many employee benefits to enhance company culture. This includes a daily radio session, a 15-minute exercise session every day, a 1-5 hour/week activity session for parents to talk with their children, and even motivational programs where employees can receive trophies/rewards for excellent ideas, contributions, and high workplace engagement. There is also a special program where staff can have lunch with MBBank’s CEO.

As "being socially responsible" is a part of MBBank’s working philosophy, the bank organized the "Building a Social Network for Charity in Vietnam" project which won many prestigious awards. This project’s application has more than 1 million users, has been supporting more than 1 million members, provides utilities for nearly 1,200 fundraising organizations and individuals, and organizes more than 3,200 campaigns on average every day. It has also mobilized more than VND 430 billion in support and has become a foundation for volunteering.

On the same note, the HiGreen - Green Dawn Campaign is a part of the Bank’s "Participatory CSR" campaign project, aiming to convey the message of sustainable living and caring for the environment and the community. Funds raised from the campaign will be sponsored for social enterprises to renovate spontaneous landfills and build playgrounds and open spaces. So far, it has funded environmentally friendly, sustainable public buildings in 4 major cities of Vietnam.

Besides that, 2023 brought Phase 1 of the Running Challenge Campaign, which has attracted nearly 30,000 people nationwide to participate, completing 100% of the goal with 3 million km of running and VND 8.1 billion in counterpart funding.
Achievements and Impact
As a part of the Bank’s achievements in its business of 2023, it reached a revenue of VND 47.306 billion, a consolidated pre-tax profit of VND 26.306 billion, and an equity worth VND 96.711 billion.

MBBank’s network expansion comprises of 1 headquarter office, 319 domestic transaction locations, 1 representative office in Russia, 2 overseas transaction locations (Laos and Cambodia), and 16.324 employees.

At the same time in 2023, the orientation of MBBank’s development included becoming the number 1 digital bank in Vietnam and being among the top 3 Vietnam retail banks, top 3 commercial banks with the highest quality and efficiency, and the top 3 banks in terms of efficiency in Vietnam. MBBank aims to become the best earning bank in Asia.

Future Direction
MBBank intends to retain its focus on the effective, timely, and complete implementation of its 2022-2026 strategy. The bank will be carrying out 5 transformation initiatives with 22 key projects dedicated to its target of becoming the leading digitized enterprise. These projects will cover Financial Administration and Smart Data, Smart Risk Management, and a Flexible IT Infrastructure.

An aspect that will be given more emphasis includes Smart Sales and Customer Insights wherein MBBank has established several business projects including Customer Insight, Smart Channel, Smart Marketing, Digital Lending, and Customer Onboarding in order to reach 30 million customers in 2024, converting 90% of traditional transactions into digital.

In addition, MBBank will expand Smart Bank locations to attract customers and increase their benefits; diversify automated digital products, fine-tune online onboarding sessions for individuals and business customers, optimize customer service timings at the counter, and increase customer satisfaction across other channels to 85%.

It will also delve into Smart Operations by implementing Business Process Re-engineering (BPR) and Robotic Process Automation (RPA) projects. MBBank will dramatically speed up customer transaction and internal processing time as well as optimize its resources. Turnaround time (TAT) commitments will allow proper competition and motivate MBBank in its pursuit of becoming listed among the top 3 commercial banks.

MBBank’s goals for its 2022-2026 strategy include reaching 35 million active individual customers and having 500 thousand corporate customers conduct their transactions via digital channels.