Information about the Company
Established in 1993, ChainSea Information focuses on customer relationship management (CRM). It is one of the few companies in the industry with capabilities in data analysis, operational experience, and process management, offering a one-stop solution center for customer service and technology integration within the DCRM field.
The company’s core business is outsourced customer relationship services, encompassing five main service areas: customer relationship management, digital integrated marketing, system development and cloud leasing, customer process planning, and membership and channel support. In May 2022, the company successfully listed on the Emerging Stock Market (stock code: 6898), and its compound annual growth rate has exceeded 20% over the past three years.
Corporate Culture & Company Activities
ChainSea Information adheres to the management philosophy of "Love, Innovation, Diligence, and Integrity" to drive the company’s steady development. The company places "Love" at its core, as it focuses on the overall growth of the industry. It is committed to sharing knowledge and actively pursuing innovation, aiming for mutual growth with employees and thriving together with clients. Additionally, ChainSea Information also prioritizes improving the quality of life of its employees, striving to provide a high-quality work environment and benefits that will help employees realize their personal value.
Furthermore, ChainSea Information has long been dedicated to corporate social responsibility and actively participates in public welfare activities. In recent years, the company has launched the "Public Welfare Customer Service Program," offering equipment, systems, and human resources free of charge. Through professional customer relationship management, combined with telemarketing and digital marketing strategies, the company maintains a donor registry and collaborates with various companies' ESG programs to support domestic social welfare organizations and charitable groups in their fundraising efforts.
Established in 1993, ChainSea Information focuses on customer relationship management (CRM). It is one of the few companies in the industry with capabilities in data analysis, operational experience, and process management, offering a one-stop solution center for customer service and technology integration within the DCRM field.
The company’s core business is outsourced customer relationship services, encompassing five main service areas: customer relationship management, digital integrated marketing, system development and cloud leasing, customer process planning, and membership and channel support. In May 2022, the company successfully listed on the Emerging Stock Market (stock code: 6898), and its compound annual growth rate has exceeded 20% over the past three years.
Corporate Culture & Company Activities
ChainSea Information adheres to the management philosophy of "Love, Innovation, Diligence, and Integrity" to drive the company’s steady development. The company places "Love" at its core, as it focuses on the overall growth of the industry. It is committed to sharing knowledge and actively pursuing innovation, aiming for mutual growth with employees and thriving together with clients. Additionally, ChainSea Information also prioritizes improving the quality of life of its employees, striving to provide a high-quality work environment and benefits that will help employees realize their personal value.
Furthermore, ChainSea Information has long been dedicated to corporate social responsibility and actively participates in public welfare activities. In recent years, the company has launched the "Public Welfare Customer Service Program," offering equipment, systems, and human resources free of charge. Through professional customer relationship management, combined with telemarketing and digital marketing strategies, the company maintains a donor registry and collaborates with various companies' ESG programs to support domestic social welfare organizations and charitable groups in their fundraising efforts.
Achievements & Impact
ChainSea Information currently employs over 1,000 staff members and has office locations across northern, central, and southern Taiwan. With annual revenue exceeding NTD 900 million, the company serves a total of 128 annual and project-based clients, maintaining a leading position in Taiwan's outsourced customer service market.
The company places a strong emphasis on talent development and is committed to establishing a comprehensive training system to enhance the professional skills and career qualities of employees. To this end, ChainSea Information has introduced professional skills enhancement courses and leadership training programs aimed at nurturing the company’s future leaders. Additionally, the company actively promotes an internal promotion mechanism, encouraging employees to realize their potential and achieve personal value.
Future Direction
ChainSea Information will continue to actively expand its diverse corporate client base, increasing the volume of high-margin project-based outsourcing services. The company is also committed to developing generative technologies such as AI quality inspection and AI trainers. These technologies will enable real-time conversion of voice and text messages, rapidly summarizing, organizing, and optimizing knowledge content generation processes. By combining the speed and accuracy of AI customer service, ChainSea Information aims to provide clients with immediate, precise, and personalized customer support, thereby enhancing and diversifying its intelligent customer service offerings and further driving overall operational growth.
ChainSea Information currently employs over 1,000 staff members and has office locations across northern, central, and southern Taiwan. With annual revenue exceeding NTD 900 million, the company serves a total of 128 annual and project-based clients, maintaining a leading position in Taiwan's outsourced customer service market.
The company places a strong emphasis on talent development and is committed to establishing a comprehensive training system to enhance the professional skills and career qualities of employees. To this end, ChainSea Information has introduced professional skills enhancement courses and leadership training programs aimed at nurturing the company’s future leaders. Additionally, the company actively promotes an internal promotion mechanism, encouraging employees to realize their potential and achieve personal value.
Future Direction
ChainSea Information will continue to actively expand its diverse corporate client base, increasing the volume of high-margin project-based outsourcing services. The company is also committed to developing generative technologies such as AI quality inspection and AI trainers. These technologies will enable real-time conversion of voice and text messages, rapidly summarizing, organizing, and optimizing knowledge content generation processes. By combining the speed and accuracy of AI customer service, ChainSea Information aims to provide clients with immediate, precise, and personalized customer support, thereby enhancing and diversifying its intelligent customer service offerings and further driving overall operational growth.
CORPORATE EXCELLENCE CATEGORY
CHAINSEA INFORMATION INTEGRATION CO., LTD.
Information about the Company
Established in 1993, ChainSea Information focuses on customer relationship management (CRM). It is one of the few companies in the industry with capabilities in data analysis, operational experience, and process management, offering a one-stop solution center for customer service and technology integration within the DCRM field.
The company’s core business is outsourced customer relationship services, encompassing five main service areas: customer relationship management, digital integrated marketing, system development and cloud leasing, customer process planning, and membership and channel support. In May 2022, the company successfully listed on the Emerging Stock Market (stock code: 6898), and its compound annual growth rate has exceeded 20% over the past three years.
Corporate Culture & Company Activities
ChainSea Information adheres to the management philosophy of "Love, Innovation, Diligence, and Integrity" to drive the company’s steady development. The company places "Love" at its core, as it focuses on the overall growth of the industry. It is committed to sharing knowledge and actively pursuing innovation, aiming for mutual growth with employees and thriving together with clients. Additionally, ChainSea Information also prioritizes improving the quality of life of its employees, striving to provide a high-quality work environment and benefits that will help employees realize their personal value.
Furthermore, ChainSea Information has long been dedicated to corporate social responsibility and actively participates in public welfare activities. In recent years, the company has launched the "Public Welfare Customer Service Program," offering equipment, systems, and human resources free of charge. Through professional customer relationship management, combined with telemarketing and digital marketing strategies, the company maintains a donor registry and collaborates with various companies' ESG programs to support domestic social welfare organizations and charitable groups in their fundraising efforts.
Established in 1993, ChainSea Information focuses on customer relationship management (CRM). It is one of the few companies in the industry with capabilities in data analysis, operational experience, and process management, offering a one-stop solution center for customer service and technology integration within the DCRM field.
The company’s core business is outsourced customer relationship services, encompassing five main service areas: customer relationship management, digital integrated marketing, system development and cloud leasing, customer process planning, and membership and channel support. In May 2022, the company successfully listed on the Emerging Stock Market (stock code: 6898), and its compound annual growth rate has exceeded 20% over the past three years.
Corporate Culture & Company Activities
ChainSea Information adheres to the management philosophy of "Love, Innovation, Diligence, and Integrity" to drive the company’s steady development. The company places "Love" at its core, as it focuses on the overall growth of the industry. It is committed to sharing knowledge and actively pursuing innovation, aiming for mutual growth with employees and thriving together with clients. Additionally, ChainSea Information also prioritizes improving the quality of life of its employees, striving to provide a high-quality work environment and benefits that will help employees realize their personal value.
Furthermore, ChainSea Information has long been dedicated to corporate social responsibility and actively participates in public welfare activities. In recent years, the company has launched the "Public Welfare Customer Service Program," offering equipment, systems, and human resources free of charge. Through professional customer relationship management, combined with telemarketing and digital marketing strategies, the company maintains a donor registry and collaborates with various companies' ESG programs to support domestic social welfare organizations and charitable groups in their fundraising efforts.
Achievements & Impact
ChainSea Information currently employs over 1,000 staff members and has office locations across northern, central, and southern Taiwan. With annual revenue exceeding NTD 900 million, the company serves a total of 128 annual and project-based clients, maintaining a leading position in Taiwan's outsourced customer service market.
The company places a strong emphasis on talent development and is committed to establishing a comprehensive training system to enhance the professional skills and career qualities of employees. To this end, ChainSea Information has introduced professional skills enhancement courses and leadership training programs aimed at nurturing the company’s future leaders. Additionally, the company actively promotes an internal promotion mechanism, encouraging employees to realize their potential and achieve personal value.
Future Direction
ChainSea Information will continue to actively expand its diverse corporate client base, increasing the volume of high-margin project-based outsourcing services. The company is also committed to developing generative technologies such as AI quality inspection and AI trainers. These technologies will enable real-time conversion of voice and text messages, rapidly summarizing, organizing, and optimizing knowledge content generation processes. By combining the speed and accuracy of AI customer service, ChainSea Information aims to provide clients with immediate, precise, and personalized customer support, thereby enhancing and diversifying its intelligent customer service offerings and further driving overall operational growth.
ChainSea Information currently employs over 1,000 staff members and has office locations across northern, central, and southern Taiwan. With annual revenue exceeding NTD 900 million, the company serves a total of 128 annual and project-based clients, maintaining a leading position in Taiwan's outsourced customer service market.
The company places a strong emphasis on talent development and is committed to establishing a comprehensive training system to enhance the professional skills and career qualities of employees. To this end, ChainSea Information has introduced professional skills enhancement courses and leadership training programs aimed at nurturing the company’s future leaders. Additionally, the company actively promotes an internal promotion mechanism, encouraging employees to realize their potential and achieve personal value.
Future Direction
ChainSea Information will continue to actively expand its diverse corporate client base, increasing the volume of high-margin project-based outsourcing services. The company is also committed to developing generative technologies such as AI quality inspection and AI trainers. These technologies will enable real-time conversion of voice and text messages, rapidly summarizing, organizing, and optimizing knowledge content generation processes. By combining the speed and accuracy of AI customer service, ChainSea Information aims to provide clients with immediate, precise, and personalized customer support, thereby enhancing and diversifying its intelligent customer service offerings and further driving overall operational growth.